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Helping Hands Homecare - Folkestone

Helping Hands provide home care to adults of all ages, either with hourly carers or live in carers. We help people every day to cope with the various challenges that come with dementia and memory loss. Our values reflect the needs of our customers and our staff work tirelessly to adhere to these values. Our mission statement is; To provide quality support and care to enable people to remain in their own homes and pursue their chosen lifestyle regardless of age, disability, or geographical location.

28 August 2019
South East
Local Alliances:
Kent Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

1) To involve customer's in the planning of their care and to uphold and respect their wishes.

2) Helping Hands can adjust a customer's care plan to fit in with changing needs, either by increasing or decreasing a care package.

3) Helping Hands can be fully flexible in the care that we provide for people with dementia and we will always try our best to support people to live fulfilling and independent lives.

4) Helping Hands are forging connections with local Age UK groups to support customer's knowledge of their dementia.

5) We will always listen and support customer's decsions and wishes and that of their families, friends and careres. And support customers to maintain their existing relationships.

6) Customer's are encouraged to maintain enagagement with the local community, our carers will actively encourage this enagagement.

7) We will value the feedback of customer's with dementia so that we can progress and improve our service. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

To ensure that all carers have a good understanding of each customer and although their diagnosis might not be the same - the care that will be provided to people with dementia will be person centered and not a 'one size fits all' care package. 

2. Actions

  • Sign all carers up to the Dementia Friends.

    Focus a team meeting specifically on dementia and encourage all carers to sign up to Dementia Friends and become Dementia Champions. 

  • Train a carer to be a Dementia Champion

    Train carers who shadow new carers to be Dementia Champion's so they can pass on their knowledge to new carers. 

  • Offer out our training room for local dementia groups

    Sit in on meetings to progress office staff knowledge about the difficulties people with dementia face. 

    Case study