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Bluebird Care Leeds North

Bluebird Care provides excellent quality homecare throughout Leeds and specialises in delivering care and support which keeps people safe, comfortable and happy in their own homes. We specialise in working with customers and their families who require social care at home, offering a personal centred service of tailored care visits of anything from 30 minutes to 24 hour a day live in care. Bluebird Care enables people to live the life they want, as independently as possible, for as long as possible and provides a safe alternative to residential care. We also provide short term and respite care and an innovative Health and Wellbeing Check Service which enables our customers to monitor their own health through a weekly vital signs check. These include temperature, blood pressure, blood oxygen, pulse, respiration rate and a wellbeing questionnaire.

10 October 2019
Yorkshire and Humber
Care, Domiciliary Care, Health, Social Care
Local Alliances:
Leeds Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Personal choice and control sit at the heart of our values. We ensure that every aspect of our care is person centred by taking time to holistically assess and build relationships with our customers and the people that are important to them. We listen and learn about how Dementia affects our individual customers and ensure that our team are not only trained in Dementia generally but are briefed and given time to understand how this affects individual people we care for. This helps us to deliver care in the exact way that our customers tell us they would like it. We work with other stakeholders to achieve the best outcomes for our customers. We support our customers wherever possible to make advance decisions in case of a period where they are unable to make their own decisions about their lives. We also take pride in our ability to promote choice and positively challenge controlling attitudes of other people who may influence customer’s decisions based on their own views rather than the customer’s. We believe and promote to our team and others, that people can live well with Dementia and continue to enjoy activities that are meaningful and enjoyable for them.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We feel that the challenges to delivering these outcomes are around changing peoples’ attitudes to people with Dementia. We experience cases where family members or professionals involved with people living with Dementia can get too “caught up” in the diagnosis and forget to consider the person’s happiness and the importance of a good quality of life. We have witnessed cases of controlling behaviour from family members to people with Dementia, albeit coming from a place of wanting to protect their loved one, however sadly having an oppressive influence on the person and negatively impacting their wellbeing. We believe that choice, respect, positive risk taking and use of innovative technology can empower people living with Dementia to stay happy and well and live at home for as long as they wish.

2. Actions

  • Attend a Dementia Friends Session

    The Director will attend a Dementia Friend session in Leeds and commit to promoting being dementia friendly within the business and externally.

  • Provide Dementia Awareness training to our team extending this invitation to our customers and their families

    Dementia Awareness training will become part of our core training offering provided to all members of our team. Customers and their families will be invited to attend these training sessions free of charge, to achieve an outcome of improved Dementia Awareness for the social care workforce, people living with dementia and those caring for people with Dementia, in a non-paid capacity. It is hoped that these sessions will help people with dementia and their loved ones to feel supported by their care provider and reassured in the knowledge that the business employs well trained Care Professionals with a good working knowledge of dementia. Families who take on a caring role will feel empowered and supported by the business to cope with their own feelings and access support when they need it.

  • Appoint a Dementia Friends Champion

    Through our robust supervision and development of staff programme, we will identify a member of our team with a real passion for raising awareness of dementia. We will support this person to access dementia awareness training and afford them the time to share this information via training sessions in the Leeds locality. This will achieve an outcome of improved dementia awareness for people with dementia, their families and other health and social care professionals.