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Helping Hands Home care

Helping Hands is an award winning provider of live in care. Approaching our 25 year anniversary we are one of the largest and most experienced direct employers of live in carers across England and Wales. Customers are supported by our own Registered Nurse, local network of Managers and Trainers as well as an extraordinary team of talented and dedicated professional carers. Balancing independent living with bespoke care needs. Still a family run business Helping Hands is regarded as the foremost care provider in the UK. Our established, award winning full-time live in care service allows customers to stay at home in familiar surroundings with an incomparable level of one to one support. Embracing personal care, housekeeping and companionship it is a direct alternative to residential care that empowers customers to retain control and independence. We’re assisting adults of all ages to stay in the comfort of their own homes, in the place they love the most. Seeing the extra lease of life this gives to families is the reason we’re so passionate about what we do. Covering every region of England and Wales, we’ve been the home care provider of choice to thousands for nearly three decades. Our carers go the extra mile for our customers and get to see first-hand the peace of mind that they’re ongoing support provides. In December 2017, the at the time Health Secretary Jeremy Hunt described us here at Helping Hands as the “experts in home care” after attending our Godalming dementia event. Choosing Helping Hands for elderly care means you are choosing a fully regulated and licensed service that is managed from start to finish by our home care experts. With us, your support can easily lessen or grow if your needs change, from a 30-minute visit through to round-the-clock live-in care with a fully trained care assistant. By listening and getting to know you, we match you with a carer who fits into your lifestyle so you or your loved one can stay at home. Whether it’s for extra help around the house, avoiding falls, ensuring home safety, providing companionship for elderly people or for specific nursing support, one of our expertly trained carers can step in with all the assurances you need to support your independent living. With the expertise of our nationwide nursing specialists, each with extensive experienced in the NHS, we build tailored social care health and wellbeing plans that help care for elders living with dementia, Alzheimer’s or life after a spinal injury or stroke, to name a few. Many of our carers are also trained to support with continence care, ventilators and PEG-gastrostomy – offering an alternative to care homes.

6 November 2019
South East
Care, Domiciliary Care, Health
Local Alliances:
Worthing Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a leading provider of Dementia care in the home, Helping Hands is committed to training our carers to become Dementia Specialists and to also share our knowledge with customers and local communities so the profile of Dementia can be raised.  Alongside better understanding of the types and stages of Dementia, our emphasis is on giving carers, family members and members of the public practical advice and coping strategies.  This information is shared via Helping Hands Dementia Family Days held in local towns across the country. Members of the public are invited to attend our free events. We are helping people every day; across all parts of England and Wales to cope with the various challenges that come with dementia and memory loss. With hundreds of different strains of this sometimes-debilitating condition, and many different stages, one of our handpicked carers will maintain your loved ones everyday routines and can ease the strain on your family offering an alternative to care homes.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are the nationwide specialists for a dementia care at home. In fact, we have the most dementia carers in the industry, available to help families across England and Wales who are in need of some extra support. Here at Helping Hands, we place special importance on training every member of our team to understand dementia and what it's like to live with and care for someone with the condition. We train every single member of our team from carers through to every manager, and support staff behind the scenes. It is one of the many reasons why we have become the dementia experts. Specialist care in the home is at the very heart of Helping Hands and we are determined to help families stay together in their own homes as far as possible. The challenge lies in keeping up with increasing demand as the marketplace grows. We invest heavily in building awareness of Dementia but it is not enough. More emphasis needs to be put on growing public knowledge of the condition in terms of explaining what dementia is, how it can make someone act and what help is available.

2. Actions

  • Helping Hands will continue to train carers to be Dementia Specialist Carers

    We train our carers to not only have an awareness of Dementia but most importantly to know how our customers are experiencing Dementia and to assist them in their daily activities using practical techniques – such as the ‘hand over hand technique’.

  • Helping Hands issues practical aids to help families including Dementia Toolkits

    Dementia Toolkit Working in partnership with Dementia UK we have developed specific resources to help carers engage and orientate those living with Dementia at home. This toolkit is designed around the researched evidence that visual prompts can be more helpful than words alone.

    Life Story Work A rewarding activity that involves looking at the past and present of an individual’s life it can have huge benefits as to understanding individuals’ emotions and engaging with them in a truly person centred way. It doesn’t have to be a book, it could be a box, dvd or collage – as long as it can evolve it can take any form. Our toolkit offers a format for collecting information about the different stages of a person’s life and ideas as to the kind of thing you might want to include. The best examples we have seen use a variety of materials, photos, pictures from magazines and even objects.

    Visual Planners Visual reminders to reinforce key activities throughout the day can also be helpful, used in conjunction with a simple planner the families with which we consulted also asked for some blank cards so that they could personalise with their own image.

    Carer & Room Cards A simple sheet for you to collate images of those involved in your circle of support, whether carer, family or GP these visual reminders may help reduce anxiety around appointments or changeover in care. Likewise, clear flashcards identifying rooms and potential hazards may help with orientation within ones home.

  • Helping Hands will continue to share our Dementia care knowledge with our customers’ families and members of our communities via Dementia Family Training Days

    Helping Hands in Worthing to launch free Dementia Family Days to the public to share our knowledge at events across West Sussex. 

    The sessions are designed to inform and support those with a loved one living with Dementia. They are also welcomed as a great opportunity to meet others in local areas that are in similar circumstances.

    Being implemented
  • Helping Hands in Worthing is going to use Virtual Reality tool (VR).

    A number of clinical research papers have already highlighted positive outcomes of using VR in managing anxiety, chronic pain and depression, as well as issues present amongst the elderly, especially those who suffering from dementia. In essence, although currently most people view VR as the ultimate gaming experience, the technology could also benefit the elderly by combatting health issues and loneliness. This tool will be in use to help  people with dementia  “ travel the world”  but also enable people to undertake meaningful activities such as : bowling, skiing, skydiving etc.

    Being implemented