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People First Housing Association

People First is in business to deliver services that will improve the lives of as many people as possible. We own and manage high quality housing in Hulme, Manchester and provide community support services across North-West England.

26 November 2014
North West
Housing Sector
Local Alliances:
Manchester Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?     

 People First Housing Association is in business to deliver services that will improve the lives of as many people as possible.  We own and manage high quality housing in Hulme, Manchester and provide community support services in Manchester and Rochdale, working with vulnerable people who have a range of needs.

 Our services offer a person centred approach to support. By doing so, we aim to contribute to sustainable tenancies, community safety, health improvement and a better quality of life for individuals.

 All of our services achieve consistently high levels of client satisfaction. Support plans are reviewed every 3 months or more frequently with clients so that their views and aspirations remain relevant and up-to-date.

 In Manchester one of our services provides floating support for older people with early signs of dementia. We also run monthly Dementia Cafes and are exploring three other locations across Manchester.

We have developed good working relationships and partnerships to enhance this service. We work closely with the Directorate for Adults, are involved with a range of older peoples’ networks, and have close links with agencies referring to our services such as: Adult Social Care, health service providers and primary care workers. 

 We identify where additional support is needed and liaise with other agencies to ensure this is in place. We also have strong links with ‘ground level’ local community services for older people.

 We are committed to ensuring that our front line staff have a good understanding of dementia by providing training on a regular basis. We maintain an awareness of partner agencies by inviting other services to our fortnightly team meetings.

2. What are the challenges to delivering these outcomes from the perspective of your organisation? 

  • Meeting the diverse needs and experiences of clients with dementia.
  • Accessing services – signposting our clients and understanding referral routes.
  • Playing our role in enabling clients to achieve early diagnosis of dementia so that they can access a range of positive interventions.
  • Reductions in funding for our services whilst providing ‘added value services’.
  • Ensuring that the skills and knowledge that our staff learn from training supports them to work confidently with our clients.
  • Promotion of our services remains a priority so that we continue to share information with partner agencies and increase our understanding of best practice.

2. Actions

  • In house dementia training package

    In house dementia training available for all new staff to attend as part of their induction.

    Being implemented
  • Dementia caf├ęs

    Continuing to develop our dementia cafés and running events from additional locations. Recent venues have included the Imperial War Museum and the Museum of Science and Industry.

  • Dementia lunchtime briefings

    Develop dementia lunchtime briefings for staff from companies local to our Head Office in Manchester.

  • Life story work

    Adapt support plans into life story work; incorporating life story training into relevant staff induction programmes.