Southernhay House Surgery
General practice treat all common medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment. They focus on the health of the whole person combining physical, psychological and social aspects of care.
- 13 August 2019
- Local Alliances:
- Exeter Dementia Action Alliance (EDAA)
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Southernhay House Surgery can help support people with dementia and their families in several ways, some of which include:
- Offering regular check-ups (at least once a year)
- We can give general advice on ways to prevent illness and promote fitness
- We will support with care planning for the future
- We offer Easy-read leaflets
- We will provide continuity of care & where possible advise the patient to see the same GP each time (if they want to)
- We will help to manage any other conditions that the patient may have in addition to dementia
- We will add a note to the patients file to highlight to Reception staff that the patient has dementia
- We will add key contacts (such as carers) to the patient file
- We are able to offer longer appointments and have a system for appointment reminders
- Staff at Southernhay House Surgery have attended dementia awareness sessions
- We will offer referrals to both the patient and carer to other organisations for information and support
In addition our action plan includes the following commitments:
- All Reception staff will or have attended an awareness session to ensure all staff members are aware of the issues surrounding dementia.
- Southernhay House Surgery has appropriate toilet signage.
- Southernhay House Surgery are able to offer double appointments for people with dementia (if needed) and are also able to add reminders to patient records so that these patients are easily identifiable, along with their carers.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
As dementia is a progressive illness, we are aware that over time it will affect a person’s ability to remember and understand basic everyday facts, such as names, dates and places – with this in mind, communicating with dementia patients will be challenging.
We hope that by clearly identifying the carer and signposting patients to external organisations we will be able to effectively manage their care.
Dementia Awareness for Reception Staff
All Reception staff either have or will attend an awareness session to ensure all staff members are aware of the issues surrounding dementia.
- Being implemented
Southernhay House Surgery has dementia-friendly toilet signage.
Southernhay House Surgery are able to offer double appointments for people with dementia (if needed) and are also able to add reminders to patient records so that these patients are easily identifiable, along with their carers.
- Being implemented