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PPP Taking Care

PPP Taking Care provide a comprehensive 24/7/365 telecare monitoring service to support elderly and vulnerable people to live safely and independently in their homes. Employing over 200 dedicated staff across three Emergency Resolution Centres in Ashburton, Exeter and Chichester, the vision to ‘Help people live happy and healthy lives’ is at the heart of everything we do – serving over 70,000 customers and answering in excess of 1 million calls per year. PPP Taking Care is one of only a few telecare providers to hold the ISO9001 Quality Management certification and is accredited by the industry body for telecare, the Telecare Services Association. As a subsidiary of the AXA PPP Healthcare Group, the organisation is built on strong foundations and is proud of it’s ethical and trusted reputation.

Updated:
13 August 2019
Location:
South West
Sectors:
Care, Telecare
Local Alliances:
Exeter Dementia Action Alliance (EDAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

1. To ensure that as many members of our team are Dementia Friends before year end.


2. To identify willing volunteers to become Dementia Champions – we can then become self-sufficient in our Dementia Awareness training and this can become part of our Induction Approach.


3. To identify one event before year end where we can fundraise for EDAA.


4. To explore the option of dementia-friendly signage and to seek to create a dementia-friendly workplace and working environment. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are very keen to embed dementia awareness training into the fabric of our organisation and our action plan reflects this.   This will ensure that we can provide awareness from the point of induction and this will help dispel the myths that living with dementia is a wholly negative experience.


Coaching support from experienced managers and our Advanced Safeguarding Team is on hand at all times to help our teams manage what can sometimes be emotionally challenging situations.

Member website

www.ppptakingcare.co.uk

2. Actions

  • Dementia Friends

    To ensure that as many members of our team are Dementia Friends before year end.

    Status:
    Being implemented
  • Dementia Friends Champions

    To identify willing volunteers to become Dementia Champions – we can then become self-sufficient in our Dementia Awareness training and this can become part of our Induction Approach.

    Status:
    Being implemented
  • Fundraising

    To identify one event before year end where we can fundraise for the Exeter Alliance.

     

    Status:
    Being implemented
  • Dementia-Friendly Signage

    To explore the option of dementia-friendly signage and to seek to create a dementia-friendly workplace and working environment. 

    Status:
    Being implemented