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Manchester Community Transport (MCT)

Manchester Community Transport (MCT) is a not for profit transport provider and has been working with the people of Greater Manchester since 1982. MCT work with a number of partners to develop and deliver specialised services including: Dementia and mental health awareness training for all drivers as part of the MCT in house training programme NHS Pilots for patient transfer and visitor accessibility; Shuttle Services to connect people to remote and poorly connected employment centres; Bus services under contract for Transport for Greater Manchester; Connection Services linking people from poorly connected communities to major transport hubs; Health and Well Being services such as First Stop (mobile smoking cessation and health check-ups); Pathways to Employment – a development route way for volunteers to develop the skills, qualifications and experience to secure sustainable employment in transport; and Working with Sports Foundation supporting young people through sport and education.

22 February 2016
North West
Voluntary Sector, Transport Sector
Local Alliances:
Salford Dementia Action Alliance , Oldham Dementia Action Alliance , Trafford Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Provide free advertising on buses for not for profit groups, so awareness posters and campaigns could be advertised. Dementia and mental health training part of the in house driver training. Work with all groups within Greater Manchester.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Funding of transport services may be a problem. However, recruiting volunteer drivers will keep costs down. Training of drivers is an on-going action for MCT and support in raising awareness would be of value. Advertising and campaigns would raise awareness and MCT would happily liaise with DAA.

The recruitment of volunteer drivers for minibuses can be challenging.

Member contacts


Member website


2. Actions

  • Transport

    Work with DAA members to explore opportunities for greater transport opportunities for local people affected by dementia.

  • Volunteer driver recruitment

    Raise awareness of volunteer driver opportunities to enable more travel options for people affected by dementia.

  • Social Advertisement

    Encourage DAA members to use of social advertisement for the purpose of raising awareness and understanding of dementia, this is free of charge other than design and print

  • Driver awareness training

    The MCT Training Officer and Senior Supervisor has attended an accredited course on dementia and mental health and this forms part of the MCT driver on going CPC training.

  • Travel Bureau - one stop shop

    A single point of contact for commisoners, service users and carers that helps broker transport throughout Greater Manchester for all adults in Social Care and for passengers with dementia.

    Being implemented
  • 20/10/17 - Dementia Swimming Group

    MCT have just merged with the HCT Group, the largest social enterprise in the UK, so things are a bit hectic. However, MCT continue to ensure drivers are dementia aware and we continue to operate a dementia swimming service in Manchester. Once things have settled down, we will get our act together on websites etc.