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Riverhouse Surgery

We are a small GP surgery in Merton.

5 August 2019
GP Surgery, Health
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We will continue to provide high quality GP services to people living with dementia and their carers in Merton. We will also work with the Merton Dementia Hub and our local Dementia Friendly Communities Coordinator to ensure our services are increasingly accessible to patients with dementia. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are a very small surgery with limited opening hours. 

2. Actions

  • Dementia Friends

    We have 6 non-clinical staff who will partake in Dementia Friends sessions to help improve their understanding of dementia and how best to assist patients.

  • GP Information Packs

    We will circulate information about local services and support available to people living with dementia in Merton.
  • Dementia Friendly Environment

    We will use Alzheimer’s Society’s ‘Dementia Friendly Environment Checklist’ and make changes where possible. This can help reduce stress for people with dementia who may have problems with mobility, perception, or processing information.

  • Appointment Reminders

    We use SMS reminders to help reduce missed appointments.

  • Keep stock of awareness raising materials

    We will ensure that patients in the waiting room have access to information about what they should do if they have concerns about memory and when to see the GP.

  • PPG

    We will encourage the PPG to join the Merton Dementia Alliance to help make the surgery more dementia-friendly.

  • Dementia Guide

    We will order up to 25 free copies of the Alzheimer’s Society ‘Dementia Guide’ for clinicians to give to patients newly diagnosed with dementia or their carers.