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Contour Homes

Contour Homes is one of the region’s largest registered social landlords with over 11,000 properties under its ownership and management across 23 local authorities. Contour Homes is part of Symphony Housing Group, the largest registered social landlord based solely in the North West. We have 7 Champions within the organisation and we are commited to becomeing a Dementia friendly organisation.

Updated:
16 May 2017
Location:
North West
Sectors:
Housing Sector
Local Alliances:
Untitled, Bury Dementia Action Alliance, Salford Dementia Action Alliance , South Ribble Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Contour Homes works with people affected by dementia; whether that be those living with the condition or friends, family and carers of those with the condition, through the 11,000 tenancies we manage across the North West. This means our contact centre staff, Scheme Managers and independent living service all work with people affected by dementia and so understanding of the condition is necessary.

 Our Independent Living service aims to keep people with dementia living as independent as possible for as long as possible. We work with individuals to try and provide a service to meet their needs, this could be provided in a number of ways, it could be with the use of assistive technology , Telecare or looking to provide other services such as, a gardening or handyman services, or sensory equipment being introduced.

 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

 

 

With over 11,000 homes and various services, it is sometimes a difficult to communicate effectively to all strands of the organisation. This can act as a challenge when raising awareness of dementia or services available for people with dementia.

The turnover of staff in some areas of the organisation can act as a challenge when ensuring staff have a set level of awareness.

We have managed to get approx 90% of our staff as dementia friends, and have now started on targeting our contractors. Contour is also looking to expand the work we do and our involvement within other alliances.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time constraints - The Dementia Champions within Contour Homes have all volunteered to undertake this role and they need to fit the awareness sessions into their ‘day job’ which can be a challenge.

2. Actions

  • Local support services

    Independent Living team to raise team’s awareness of local support services to signpost both Contour tenants and Contour Staff, to develop dementia cafes and develop a support network from our staff giving them the tools to help our tenants and develop Dementia friendly communities

    Status:
    Implementation
  • Training sessions

    Deliver dementia awareness training staff to all Contour Staff through annual team conferences. We have now managed to train 90% of staff, we want to develop the friends awarness sessions as part of our staff induction process.

    Status:
    Implementation
  • Dementia Friends

    Enrol all Scheme Managers on Dementia Friends sessions byend of 2014.

    Status:
    Completed
  • Champion network

    To develop a network of champions, and be part of the alliances accross the Northwest

    Status:
    Being implemented
  • Use of Telecare

    Look at ways in which we can develop the use of assistive technology in helping people live with dementia and help the carers

    Status:
    Being implemented