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Newbridge Surgery

‘At Newbridge surgery we are dedicated to being a welcoming family-practice. We aim to provide quality, evidence-based care for all in a supportive and friendly way. We believe mutual respect, honesty and integrity are essential in providing a high-standard of care.’

Updated:
19 July 2019
Location:
South West
Sectors:
GP Surgery
Local Alliances:
Bath & North East Somerset

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We play a role in identifing carers that may not ask for much needed support. We will promote available support for the families of those suffering with dementia.

We will ensure our appointment booking system, reception and waiting areas are welcoming, non threatening and understandable to those with dementia.

We will flag the records of patients suffering with dementia so that all staff will be aware of additional needs and be able to accomodate them i.e. more time, suggest a carer also attends, gain consent to discuss.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are challenged by an ever increasing demand on our time and resources but will prioritise this as a focus for 19-20 so that we can lay the foundations for ongoing support of the Dementia Friends aims and objectives.

2. Actions

  • Identify patients with dementia

    Run 6 monthly searches to identify patients that may be receiving medications or who have had a memory referral but have not been coded with a diagnosis of dementia so maybe missing out on available support.

    Last ran 24.04.19

    Next search due Oct 2019

    Status:
    Being implemented

  • Train staff to become Dementia Friends

    Book a training session to develop staff awareness of dementia so that we can be a dementia friendly practice. For those staff that cannot attend the in house session, allow them to attend those being held at other surgeries within our network.

    Status:
    Being implemented

    2019 - Second Quarter Update

    Training delivered on 10.07.19 with 18 team members out of 24 in attendance.

    Aim to have remaining 6 attend training in 2019.

  • Flag vulnerable patients records

    We will add a flag to the records of patients with dementia. This will allow reception to identify any additional needs at the time of booking an appointment i.e. book extra time, or suggest they attend with a carer and prompt clinicians to gain consent to discuss medical matters with a carer or relative before capacity is lost.

    Status:
    Planning
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