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John Lewis Nottingham

The John Lewis Partnership is the UK’s largest employee owned business and parent company of our two cherished retail brands - John Lewis & Partners and Waitrose & Partners, which are owned in Trust by our 83,900 Partners.

22 July 2019
East Midlands
Local Alliances:
Nottinghamshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Ensuring that people living with dementia and their carers have a safe and understanding environment to shop in. This includes: Raising awareness of Dementia with our staff (Partners) by running monthly Dementia friends sessions. We invite staff from the shopping centre, Waitrose and work with our local distribution chain so they also are able to participate in an information sessions. Introducing a operating procedure for vulnerable adults so we can sensitively assist with lost customers. Inviting in our local contacts to support Dementia Awareness week which offers our customers signposting, the opportunity to donate and participate in relevant activity. Supporting the local DAA by offering meeting facilities, assisting with bid writing and brand collaboration on large or small projects.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Facilitating participation at off the floor information sessions which does not impact on Customer Service. Sharing information with a variety of different working rotas so everyone has the chance to participate. A perception that as a large brand we also have a large local budget to utilise. Actions are up to individual Community Leads so there is not always consistency across the different business formats up and down the country. Balancing the commercial needs of a retail business in a challenging market against doing the right thing for the communities in which we operate.

2. Actions

  • Dementia Friends Information Sessions

    Provide Information session monthly for Partners to attend and widen the attendees to include Waitrose and distribution Partners.
    Being implemented
  • Dementia Cafe (Place To Eat)

    Introduce a monthly cafe targeting carers in particular, located in the Place To Eat cafe.  The aim will be to host a regular mutual space where carers can benefit from sharing experinces and we can introduce services and signposting based on what activities they might like.

  • Dementia Awareness Week

    Grow our support for both Partners and Customers focusing on local activity and support, as well as participation and fundraising