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Doughty's is an Almshouse Charity and a registered domiciliary care service. We are part of Norwich Consolidated Charities, which has been helping the people of Norwich for over 400 years. We have 57 one bedroom flats including the original 18 Almshouses, and a new purpose-built block constructed in 2014 for which we received two architectural awards. The Charity is committed to providing outstanding care to promote the independence of our residents and we have active and innovative programs to enhance and maintain their emotional, social and physical well being. We work with outside agencies and universities to find new ways of improving our service to our residents and the wider community of which Doughty's is a part.

29 January 2020
East of England
Care, Charity, Domiciliary Care
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Every person experiences dementia differently, and our approach is rooted in a person-centred service for our residents with dementia. We work closely with the resident, their advocates and outside agencies to deliver a care plan that is focused on maintaining the resident's independence, taking into account their need for safety and support. We provide specialist dementia training for all of our staff, not jut care staff, so that everyone is aware and sensitive to the challenges a person with dementia faces and the importance of creating an environment that is reassuring and safe for them. We have an established CST program for our residents which they find stimulating and provides respite from the struggle they have every day. We intend to partner with a local university where we can take advantage of the latest research on dementia that will have direct positive outcomes for our residents. We support the families of residents with dementia by providing them with emotional support, signposting to outside agencies that can help them and establishing relationships with the resident's family and friends. We work with residents to create their Herbert Protocol profile so that we can notify the police if the resident gets lost.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The biggest challenge we face with delivering these outcomes is maintaining staff understanding of dementia, because it is such a complex condition. We are constantly researching new ways of training to embed understanding and linking dementia training with other training to create an holistic approach to care in general, as it is all connected. It is very challenging to determine the cut-off point to where it is no longer safe for residents to live at Doughty's, as we are independent living with care. It is difficult for everyone - staff, resident, and their family. Families particularly can be challenging as they often do not want to confront the fact that their loved one is slipping away.

Member website


2. Actions

  • Dementia Champion

    To nominate a staff member to become our Dementia Champion.

    We have  nominiated a staff member as our dementia champion.

  • Staff Dementia Training

    All our current staff have completed their Diploma level 2 in Dementia. We would like our staff to remain fresh in their knowledge so we plan on keeping our Dementia training updated during the course of the year.

  • Workshops

    Our Dementia champion will hold weekly dementia friendly activities such as reminiscing. This is vital for a person living with dementia as the workshop can  help in stimulation and and therefore enhances their general well - being.

    Being implemented