Wolverhampton Library and Information Service

The Library Service is run by Wolverhampton City Council. It maintains a balance between providing a traditional library service meeting the needs of its users and developing innovative new services. Through its branch library network it has the infrastructure to support a wide range of community based initiatives and encourage a sense of social cohesion and pride in local communities. It enables access to leisure and learning by providing support through books, audio visual materials and information (physical and digital) for loan and reference to people who live, work or visit in the city.

24 September 2013
West Midlands
Local Alliances:
Wolverhampton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

  • Provision of Library and Information Services to all sections of the community, including people with dementia and their carers, through a variety of physical and digital formats and a range of delivery methods.
  • Targeted provision of special collections to institutions caring for people with dementia which include specific book resources (e.g. the Pictures to Share collection) for those affected directly and information books for carers and health professionals and user friendly formats which include artefacts.
  • Home Library Service provision to help enable people to continue living independently.
  • Commitment to supporting the general health and wellbeing of the community through initiatives such as Books on Prescription and the Macmillan Library information and Support Service, which will always include provision for people with dementia and their carers, and participating in local and national campaigns such as Health Information Week, World Mental Health Day, etc.
  • Continual improvement in staff awareness and understanding of dementia through training and information provision.
  • Provision of accessible and socially inclusive venues and services.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • Currently, we are undergoing a major staffing restructure which will see reduced levels of staff across the service. Along with the ongoing financial restraints and commitment to delivering a range of initiatives, these are factors which could compromise the extent of our provision in this area.
  • Identifying the needs of people with dementia and their carers.
  • Identifying people who suffer with dementia so that we can serve them appropriately and help others to be responsive to their needs.
  • Ensuring that people know we are dementia friendly venues and that our staff are trained to an appropriate level of awareness.

2. Actions

  • Staff training

    Introducing awareness training to staff at all levels across the service, enabling them to respond effectively to, and provide relevant resources for, people with dementia. A starting point will be the Social Care Institute for Excellence Open Dementia eLearning Programme.

  • Dementia Champions

    Nominating a Dementia Friends Champion who will be able to cascade awareness to other staff creating a network of Dementia Friends.

  • Information

    Providing the Innovation in Dementia Help pack for all frontline staff.

  • Environment

    Ensuring that our venues conform to accepted standards of access provision in terms of signage, lighting and provision of seating areas, etc.

  • Home Library Service

    Ensure that our Home Library Service continues to address the particular needs of people with dementia to help them and support their carers.

  • Promotion and Publicity

    Ensure that individuals and organisations are aware of what the library can provide through promotion at relevant events and publicity through the usual channels.