Cartwright Bros Electrical

We are a well established electrical contractor and shop who have many customers coming back and using our services. Cartwright Bros shop is located on the High Street in Newmarket.

13 June 2019
East of England
Businesses and shops, Retail
Local Alliances:
Newmarket Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Treat every customer with respect, listening to and understanding their need(s); being patient, helpful and attentive.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Ensuring the customer understands the technical issues and solution, associated with their need/requirement.

2. Actions

  • Improve our understanding of Dementia

    Cartwright Bros Electrical will arrange for all staff/volunteers to be dementia aware to ensure greater understanding of the condition and how we can help. 

  • Work in partnership with Newmarket DAA

    Cartwright Bros Electrical will work with the Newmarket Dementia Action Alliance to support Newmarket to become a dementia friendly community and encourage other organisations to attend Dementia Friends sessions and sign up to the Dementia Action Alliance.

    Being implemented
  • Promoting dementia awareness

    Cartwright Bros Electrical will display the NDAA window sticker to show it is a member of the NDAA. Also when applicable and appropriate the dementia friendly sticker, to demonstrate it is a dementia friendly Company.