Maryport Collectables & Antiques
Retail, selling antiques and collectables
- 6 June 2019
- Local Alliances:
- Maryport Dementia Action Alliance
1. Action Plan
One to One Service
We are a small family shop so it is easy to identify customers who perhaps need a one to one service, we can take customers to products and talk them / help them through the sale.
Often our elderly customers just come to talk to someone. We always listen and happily join in conversations about items from the past etc.
Quiet, calm environment
I often turn off the radio if a customer were to find it irritating. Our shop is very peaceful and calm. We approach those who look like they'd welcome a chat and leave those who prefer their own space.