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Lords Pharmacy

Lords Pharmacy is an independent pharmacy and we are situated in the Guineas Shopping Centre, Newmarket. We are open extended hours so we are able to provide pharmacy services from early morning (7.30am) to late night (10.30pm) Monday to Saturday and also open long hours on Sunday. All our staff have undergone Dementia Friends awareness training and therefore always have a sympathetic ear, always patient and have empathy and are able to recognise signs of difficulty with patients. We provide prescription services, home delivery, medications in dossette boxes and keep a wide variety of over the counter medications to help our community. We have recently started a travel clinic offering advice and vaccinations for worldwide travel. Our customer service is our priority and we will always go the “extra mile” for our patients.

24 May 2019
East of England
Pharmaceutical, Medical, Retail
Local Alliances:
Newmarket Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As we are a healthcare provider, it is essential that we are there to support patients and their families in need when dealing with dementia. We always strive to provide a non-judgemental environment where customers or patients can talk freely and get advice.

We are a pharmacy in the Guineas Shopping Centre and have direct access from the car park, even when the shopping centre is closed.

We would seek to promote awareness of dementia issues to our staff so that those living with dementia  and their carers feel comfortable and at ease. We would wish to review what we do on a regular basis and endeavour to improve our facilities and our awareness of dementia issues.   We would seek to resolve specific problems that may occur with individuals from time to time.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Being an extremely busy pharmacy, our main challenge is being able to provide the appropriate time for our individual patient needs. But we always strive to do our best and make sure our customer’s needs met and they leave satisfied.

2. Actions

  • Improve our understanding of Dementia

    We will arrange for all staff/volunteers to be dementia aware to ensure greater understanding of the condition and how we can help. 

  • Work in partnership with Newmarket DAA

    Lords Pharmacy will work with the Newmarket Dementia Action Alliance to support Newmarket to become a dementia friendly community and encourage other organisations to attend Dementia Friends sessions and sign up to the Dementia Action Alliance.

    Being implemented
  • Promoting dementia awareness

    Lords Pharmacy will display the NDAA window sticker to show it is a member of the NDAA. Also when applicable and appropriate the dementia friendly sticker, to demonstrate it is a dementia friendly Pharmacy.