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Established nearly 90 years ago, Riverside is proud to be one of the leading registered providers of social housing in the UK, offering affordable housing and support to people of all ages and with over 52,000 homes in management. Operating at scale across over 150 local authorities, our vision is to transform the lives of the 90,000+ people we house and revitalise the neighbourhoods in which they live. This includes over +150 Retirement living places specially designed for people over 55. Our Retirement Living accommodation will keep people living independently with the peace of mind that they are safe and sound. We also have our own in-house 24 hour monitoring service which helps to maintain your lifestyle and your independence as you grows older. You’ll be able to stay safe in your own home with our range of personal alarms and sensor devices.

12 April 2019
North West
Housing Sector
Local Alliances:
Sefton DAA

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Riverside provide specialist services to older single people and couples across England. Using a dedicated Retirement Living Service delivery model and Extra Care models of housing.Our services give customers a home for life with levels of care tailored to their changing needs. We work with our customers to enable them to gain, develop and maintain life skills, and help them make choices and have control of their lives whilst living as part of a community.

We also have services which allow customers living with dementia, to have a safe and secure home where they can live with dignity, while accessing innovative, high-quality and flexible care and support.  This includes Riversides own in house 24 hour monitoring service system. Riverside is currently delivering an extensive investment programme to our retirement living schemes, working with specialist furniture contractors to design dementia friendly mood boards for replacements for furniture, carpets and decorating across our schemes.

Our Retirement Living Service model also incorporates a National Health & Wellbeing Service, which delivers both local and national initiatives across the whole national Retirement Living portfolio increasing tenant awareness on a number of initiatives and assisting our customers to access information to enhance their quality of life.

Riverside has an excellent working relationship with local authorities and their lead commissioners, something we aim to preserve along with continued  partnership working with agencies in the area, including multi agency forums.

Riversides 5 key principles within our Retirement Living Services which demonstrate our commitment to excellence in times of change are:

Modernising our services & investing in them

Supporting customers’ Health & Wellbeing

Using new technologies to improve our services

Making sure all service are of a high level standard

Safeguarding our customers

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

With a New Health & Wellbeing team in place we are trying to :

 Bring health into the home through a range of service models that blend accommodation, care and support

 Continuing to train staff and hold events on schemes to continue to raise dementia awareness

 Prevent acute/ crisis admissions through support interventions e.g. Telecare

Member website


2. Actions

  • Continue to raise awareness of dementia by training of all front line staff as Dementia Friends and information available to customers

    As part of staff induction into Retirement Living Services to includes Dementia Friends training as part of their induction.

    To continue to raise awareness to our customers about Dementia though Events and information displayed in the schemes.

  • To increase the numbers of Dementia Champions within the Local Area of Sefton

    Once staff have trained as Dementia Friends as part of their induction Training , though staffing one to one reviews to identify those staff who wish to become Dementia Champions
  • Promote Dementia Friendly Environment

    Investment programme and refurbishments of our schemes to be consistent in line with the Dementia Friendly Mood boards that have been established