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Linklater & Warren Opticians

Linklaters Optometrists is an independent practice providing specialist eye care and exceptional patient service. We have an team of optometrists, dispensing opticians, optical assistants and optical receptionists who are highly trained to deliver expertise in their field and offer a tailored experience for each individual. We perform eye examinations, contact lens appointments, colorimetry assessments and appointments for emergency eye conditions. Additionally we dispense and fit a wide range of spectacles.

Updated:
7 July 2021
Location:
London
Sectors:
Care, Health, Medical, Retail
Local Alliances:
Bromley Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At Linklaters we believe every individual is entitled to have optimum vision, a thorough assessment of their ocular health and detailed, accurate advice regarding their vision correction. We provide a service to the general public and feel strongly that every patient should be treated with respect and receive equal care to any other member of the community. There should be no discrimination, refusal of service, nor should a lower quality of care be provided. We understand in some cases our services may need to be adapted for different patient needs, for example extending appointment times and providing more detailed explanations in order for informed decisions to be made. This is a service we offer to our patients in order to maintain their independence and to continue their involvement in decisions regarding their care. Over a dozen members of our team have participated in a dementia friends session to raise awareness and understanding around the condition, in addition to learning how to best tailor our care for patients who have dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main challenges would arise from a lack of communication. In some cases we are not aware a patient has dementia and it is not disclosed when discussing their general health. In these circumstances we have been taught how best to proceed from our dementia friends session. Explanation and discussion are essential in ensuring informed decisions are made.

2. Actions

  • Becoming a 'Dementia Friendly Opticians'

    At Linklater & Warren Opticians becoming a Dementia Friendly Practice is important to us and one of our priorities. We hope it will raise awareness for dementia, in addition to illustrating our support and inclusivity to those with the condition in the local community.

    Status:
    Being implemented
  • Flexibility with Appointments

    At Linklater & Warren Opticians we believe it is important to be flexible and adapt our techniques to individual needs. In some circumstances, patients with dementia or cognitive impairments may benefit from longer appointment times and we actively change our clinics accordingly. The additional time will enable further explanations and discussions, providing patients with the knowledge to make informed decisions about their care and maintain their independence.

    Status:
    Delivered
  • Continued Care of Spectacles

    At Linklaters we believe every individual is entitled to have optimum vision and if spectacles are required we will endeavour to maintain their good quality, fit and comfort. When separate pairs of spectacles are prescribed for distance and near vision for patient with memory difficulties, we can readily label the glasses or their case to ensure the pairs are not confused and they are used for the correct purpose. We also appreciate spectacles fit may alter with time and we offer adjustments and aftercare of a patient's spectacles at no additional charge. There should be no limitation on a patient's day-to-day life purely due to the incorrect glasses being worn or poor-fitting spectacles.

    Status:
    Delivered