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Wiltshire Farm Foods - Leicester

We at Wiltshire Farm Food provide excellent quality & nutritious frozen meals to our customers homes across Leicestershire. We are not just a home delivery service; our friendly caring drivers will put the food away in the freezer if required and take an interest in our customers well-being. There is no contract, no minimum order & with free delivery customers can order as little or as often as they like. We understand that everyone's tastes & appetites are different, so we have different sized meals and we cater for specific dietary needs such as gluten free, reduced sugar and a free-from range. Some customers have medical conditions that require soft or pureed food. Our award-winning Specialist Nutrition range caters for these customers with some fantastic meals & desserts which ensures our customers get the much-needed nutrition into their diet. We deliver carefully prepared and nutritious meals specifically created to individual needs straight to the door.

Updated:
8 April 2019
Location:
East Midlands
Sectors:
Retail
Local Alliances:
Leicester, Leicestershire and Rutland Dementia Action Alliance , Blaby District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Wiltshire Farm Foods provides a frozen meals home delivery service, offers the perfect way to eat well.  At Leicester, we take the time to get to know our customers, as we deliver on a weekly basis we can identify if a customer is having difficulties and we notify relatives with any concerns. Communication to customers and their relatives is crucial for the team at Leicester as we care about the well-being of all our customers.

Chewing and swallowing difficulties (known as Dysphagia) can often occur in people with dementia as the condition progresses. It is important that a person living with dementia has a good diet and eats well. This will help to maintain both physical and mental well-being and will prevent weight loss and malnutrition. We have a range of nutritionally balanced meals to help people with swallowing difficulties eat more easily and enjoy their food again.

Our Extra Tender meals are perfect for anyone who has trouble chewing as we’ve prepared the meals with small and tender pieces of meat and vegetables that are easy to eat. Our Soft Meals require little chewing but are full of flavour. We have taken particular care to create colorful and visually appealing meals to help encourage appetite. Our world leading Shaped Purée meals are a thick purée but have been shaped to provide a natural appearance after cooking – these provide an ideal alternative to blending meals at home.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Raising awareness of the available meal choices can be difficult. Many people who do not have a regular carer, family member or friend can be left isolated and in need of help.

We are working with charities, voluntary organisations, Health Care Professionals & housing associations to explain the choices available.

We are passionate about providing meal choices, which look great, taste fantastic & are nutritional. Enriching the lives of people with Dementia, their family, carers and friends.

A series of conferences run by Wiltshire Farm Foods have educated colleagues on Dysphagia and the link to Dementia. These highlighted how hard it is to puree food at home whilst maintaining the nutritional integrity of meals. They also identified how important the visual impact of pureed food is, providing the motivation to ensure that our pureed meals are not only nutritious, but look appetizing.

Being part of the Dementia Alliance will help raise the awareness of meal choices, and as such we will be able to support more people with Dementia.

2. Actions

  • Improve our teams knowledge of Dementia

    We will continue to run in-house training on Dementia ensuring the team know how the food & service we provide can help customers with Dementia.  We consistently taste the food available including the Specialist Nutrition range so we can advise customers.

    Status:
    Being implemented
  • Presentations & Taster Sessions

    Continue & increase the level of demonstrations & taster sessions to increase awareness of meal choices & the Specialist Nutrition range.  We will target and are available to run sessions at all Dementia Café’s, Hospitals, Sheltered accommodations, Carers & Care Agencies, Community Centres.

    Status:
    Being implemented
  • Work closely with other DAA Members

    Share information, signposting to other organisations that can help our customers & their relatives.

    Status:
    Uncompleted