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Albert's 'Ardware

Albert’s ‘Ardware is a home goods and hardware shop in the centre of the town’s main shopping street. With an enormous range of stock from bird seed to electrical goods, from paint to sewing needles, it is the epitome of a traditional hardware store.

27 January 2019
Businesses and shops
Local Alliances:
Watchet & the Quantocks Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our many customers, both Watchet residents and visiting tourists, are all given a warm welcome. Visitors especially, including those living with dementia and their carers, are often attracted by the wide range of products available, while residents depend on ‘Alberts for all sorts of jobs around the house and garden.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Albert’s ‘Ardware is a busy shop and very full of products, so might be somewhat daunting to people living with dementia. As with many shops in the heart of Watchet, the premises are small and within the conservation area, so that their modification to improve accessibility is not feasible.

2. Actions

  • Learn more about dementia

    Staff will read the customer-facing staff booklet, and attend a Dementia Friends session in the town or join online.    

  • Continue excellent customer care for all

    Staff will continue to provide excellent levels of customer care to all customers and especially to those living with dementia and their carers.  

  • Support the Dementia Friendly community

    Albert’s ‘Ardware will advertise the activities of the Watchet & the Quantocks Dementia Action Alliance to help make Watchet & the Quantocks Dementia Friendly.