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Pension Protection Fund

The Pension Protection Fund (PPF) is a statutory corporation established under the provisions of the Pensions Act 2004, making it a public sector organisation. Our purpose is to pay compensation to members of defined benefit pension schemes, where the sponsoring employer has gone bust and there are insufficient assets in the pension scheme to pay member benefits. These scheme members do not have a choice over whether they become PPF members. We currently have over 380,000 members and due to the nature of our work, this will continue to increase as more schemes transfer to us. During the last year, we have been specifically looking at our services and whether they meet the needs of our more vulnerable members. We do not know how many may have dementia but we want to raise awareness of dementia amongst our staff in order to make dealing with us as simple as possible.

22 January 2019
Local Alliances:
Croydon Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Pension Protection Fund communicates with over 380,000 members in a variety of ways - letter, email, phone, website, Facebook.  We want to make it as simple as possible for members with dementia, and where possible their carers, to deal with us.   

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As it is very rare for us to meet our members face to face, we normally correspond by phone, post, email or via our dedicated website. Therefore it can be difficult to identify individuals living with dementia to ensure we give them the help they need.  This has to be carried out whilst ensuring we act appropriately in terms of GDPR and being vigilant for possible fraud or coercion by other people to commit fraud.

2. Actions

  • Working with Dementia Friends to bring awareness of dementia to all member facing staff.

    Register the PPF with Dementia Friends to access online resources and training materials.

    Undertake a series of Dementia Friends awareness sessions for all member facing staff, during the financial year ending March 2019.

    Identify a member of the Member Services directorate to become a Dementia Friends Champions, attending the required training course with the Alzheimer’s Society. This Champion will then carry out future Dementia Friends awareness training.

  • Liaise with other organisations and appropriate agencies to explore the opportunity of sharing ideas, lessons learnt, best practice and training.

    Attend the Croydon Dementia Action Alliance event on 22nd January 2019 and future quarterly meetings.

    Discuss experiences and training interventions with learning and development teams within other organisations, who like us correspond in writing and over the phone, to establish how best to develop training in a cost effective manner and to understand the impact on staff and customers.

  • Design and deliver a training course(s) to incorporate into new starter training and to deliver to existing staff.

    Review research and knowledge gained from meetings with organisations and attendance of courses.

    Agree appropriate initiatives to implement for ongoing staff awareness and training.

    Design training material to deliver to existing and future staff including, but not limited to, processes around Power of Attorney and Court of Protection orders and how to communicate these clearly.

    Initial Scoping