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Independent Living Centre

The Independent Living Centre is an assessment centre in Semington, Wiltshire. The service offers free and impartial advice to older and disabled people, and has a large range of equipment for assessment with an Occupational Therapist. The centre does not offer home visits, but advice can be given over the phone or via post/email if visiting the ILC is not possible. A referral is not necessary, and information can also be given to carers, family, friends and professionals. The ILC has a part-time Benefits Adviser who can help with general benefits advice, help with filling in forms, and also help with appeals. The ILC is unable to offer home visits, and all appointments need to be booked in advance.

2 February 2019
South West
Care, Charity, Community organisations, GP Surgery, Health, Hospices, Hospitals and Hospital Trusts, Local Authorities, Social Care, Telecare, Voluntary Sector
Local Alliances:
Bath & North East Somerset

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The ILC provides a relaxed, friendly environment and impartial advice. The individual is able to try out and see a wide range of equipment with the Occupational Therapist; the appointment is centred on their choices and needs they present to us. The appointments are 1 hour in length, allowing dedicated time for individual needs. The part-time benefits advisor can also provide the person and their carer advice and support filling in forms.

We assess the person for all aspects of daily living needs to enable and promote independence in their own home and community. We are skilled at sign posting to relevant organisations for both the person and their carer and can support the individual if onward referral is required.

The ILC has a room dedicated to assistive technology. This enables the person and their family/carer to see for themselves what equipment may enable them. Easy to understand literature is provided on items of equipment.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As a small charity, we only have funding for a part time Occupational Therpist and Benefits Advisor. We strive to achieve the best outcomes and keep waiting times down. We are very interested to raise our profile in BANES among residents and other organisations, although based in Wiltshire we provide a service for all BANES reisdents.

Member website


2. Actions

  • Attend external events to promote independent living

    Our OT Christine will attend the B&NES Dementia Action Alliance conference to promote the independent living services we provide and find out more about how they are making B&NES more dementia friendly so we can support the project.

    Being implemented
  • Keep updated on the latest research to be able to assist those living with dementia

    Lindsay (a staff member) will attend the Mineral Hospital annual Rheumatology event for professional updates.  

    Being implemented
  • Commissioning board

    Chantelle ( a staff member) will attend inter-agency meetings and  will continue to promote service to BANES commissioners - Board of Trustees and Management Team

    Being implemented
  • Research for improving services

    Christine (OT) to complete case studies for B&NES clients and report back findings.

    Being implemented