Francis Grove Surgery PPG

The aims of the Patient Participation Group (PPG) are to facilitate and communicate between the PPG, Practice and Patients on relevant issues relating to patient services and support the Practice by suggesting ways in which the Practice may improve Primary Care.

10 January 2019
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Ensure the needs of patients and carers are considered in the development of new services. 

Keep patients informed of any changes to practice services especially; appointment and telephone systems and promote good communication.

Ensure the needs and interests of all patient groups and carers are taken into consideration – including those with specific health needs, illnesses, including those with any disabilities and those from ethnic minority groups.

Collect the views of patients and carers by information received from the website and our annual patient survey.

Ensure this information is provided to local commissioners in order to identity gaps in local health services needs.

To review and monitor, annually the progress of the PPG.Review, annually the terms and reference.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?


2. Actions

  • Dementia Friends

    We will organise for the delivery of a Dementia Friends session for members of the PPG to help improve our understanding of dementia and how people may be affected.

  • Share Best Practice

    Using our prominent voice amongst other local PPGs and other health organisations, we will share best practice and use our surgery’s experiences to help encourage a more proactive approach to dementia care. Chiefly, we will be encouraging other PPGs to further influence their surgeries to encourage them not only to join the Merton Dementia Action Alliance if they haven’t done so already, but also to look at the possibility of arranging their very own ‘Dementia Days’, as Francis Grove have done over recent years. On these days, we invite all of our patients for memory screening tests and have Alzheimer’s Society staff present to take referrals and provide further support and information when needed. This year’s Dementia Day was a huge success with a total of 80 screening tests carried out across the day.
  • Supporting Actions

    We will offer support to our parent surgery in carrying out there chosen actions.

  • Maintain strong relationships

    We will continue to work closely with local organisations such as Alzheimer’s Society from the Merton Dementia Hub, in order to share expertise and ensure the best outcomes for our patients living with dementia and their carers.