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Age Uk Bath and North East Somerset

Age UK Bath & North East Somerset is a local, independent charity supporting older people in Bath & North East Somerset. Although part of the Age UK family, all the money we raise is used to support people in B&NES. We rely on the generosity of the local community, businesses and people just like you to help us keep our services running. We run specialist Dementia Services which operates from the Royal United Hospital in Bath, and works alongside the RUH staff and the Carers' Centre to support people living with dementia upon discharge from hospital. Our footcare service is run in collaboration with the Podiatry team of Virgin Healthcare and is available to people aged over 70. They can check your feet for any problems, such as pain or swelling, help with cutting nails, and remove dead or cracked skins. We offer many other services to both the elderly and people living with dementia which includes a befriending service.

13 January 2019
South West
Voluntary Sector
Local Alliances:
Bath & North East Somerset

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our Dementia Service operates from the Royal United Hospital in Bath, and works alongside the RUH staff and the Carers' Centre to support people living with dementia upon discharge from hospital. Referrals are made exclusively through the RUH 'Dementia Pathway', and support can continue for up to six months if needed.

We offer practical support, companionship and signposting to services that would improve quality of life, such as Information & Advice, toenail cutting and dementia-friendly services in the community.

Support is varied and carefully tailored to each individual, with staff making home visits and always ensuring that it is the same person who visits, thereby offering continuity and the opportunity to build a form of familiarity.

Our support workers take time to listen to how people would like to be supported, and then looks for something that will give them joy. This might be cooking, art, making phone calls to old friends, or having a cup of tea and a giggle, as well as helpful things like reading mail and signposting.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As a charity resources and monies are always a challenge but we do the best we can to provide outstandaing service,

2. Actions

  • Dementia Training for all Staff and Volunteers

    We have active dementia champions within the organisation and ensure all staff and volunteers receive appropriate dementia training.


  • Support our local DAA

    We have been involved in supporting our local DAA and spreading the word about the dementia action alliance and encouraging others to get involved. We work with our partners and wherever we can help improve the wellbeing for people living with dementia, their carer’s and families.

  • Provide Dementia Friendly Services within Age UK BANES

    Age UK Bath & North East Somerset provide a wide range of support and Activities for older people. We provide Information and Advice, Home From Hospital Service and Dementia Support Worker on discharge from Hospital, Befriending, At Home with Age UK, Active Services, Day Centres including a Dementia Group providing cognitive stimulation therapy. Toe nail cutting Service and Later life Goals Support. We ensure all Age UK B&NES services are dementia friendly.