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Pulteney Pharmacy

We are a community pharmacy in central Bath. We dispense NHS and private prescriptions and sell medicines to customers.

3 January 2019
South West
Local Alliances:
Bath & North East Somerset

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Community pharmacists and their staff see their customers regularly, build relationships with them and can see gradual changes over many years. We notice if customers seem to have memory difficulties. We sensitively discuss problems with them. We communicate our concerns to the local GP practice so they can be better aware of patients difficulties. This can lead to earlier diagnosis and medical support. (supporting outcome 2) We offer support with medication. Supply, home delivery and provision of compliance aids such as dossett boxes, where needed. (support for outcome 3) We keep and display a range of information for people living with dementia and their carers including local signposting guides. (Outcome 4) Our staff are all dementia friends creating a supportive and understanding environment. (outcomes 5 and 6)

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Community pharmacies are busy environments with many different customers with different health challenges. There are many public health campaigns during each year. It is difficult to remain focussed on one group of patients.

2. Actions

  • Raising Awareness of Dementia Among Staff

    All staff will attend dementia friends sessions.

    Staff will be encouraged to identify customers with memory issues and approach them with patience and sensitivity.

    Staff will be encouraged to read the guide to dementia for customer-facing staff.

    Being implemented
  • Stock and distribute a range of information leaflets and guides.

    We will keep a range information leaflets from the Alzheimers Society to give to patients. We will stock and distribute the Guide to Dementia produced by the Alzheimers Society. We will keep and distribute copies of the local B&NES DAA Guide to Services for People Living with Dementia.

    Being implemented
  • Identify customers with memory issues and sensitively offer assistance.

    In the process of dispensing prescriptions and serving our customers we will be aware of their difficulties in engaging with our systems. We will aim to identify such people and place a flag on our pharmacy computer system with the aim of alerting staff to their difficulties. This should lead to staff being prepared to be more patient and understanding when dealing with these people. If we have concerns about customers ability to cope we will alert our local GP surgery. We have a quiet consultation area and will move customers with difficulties into that quiet space if they need more time. If patients are struggling with their medication we will explain more about the effects of the medication. If there is difficulty remembering we will be prepared to supply medication in a dossett box. This also provides extra support for carers. We will review the medication of such patients to check for drug interactions and medications best avoided in patients with memory problems.

    Being implemented
  • Support Bath and North East Somerset Dementia Action Alliance

    We will join our local DAA. We will attend meetings and keep up to date with the activities of the DAA. We will display leaflets and posters for DAA events. We will host a DAA collection box for donations. We will distribute the B&NES DAA Guide to services for people with dementia and their carers.
    Being implemented