What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

Fortis Living

We are a housing association providing homes primarily across Worcestershire, Herefordshire and Gloucestershire. We have a strong social purpose and alongside providing quality, affordable housing, we help create resilient local communities. We provide homes and services for those needing extra support, including supported, sheltered and extracare.

20 November 2018
West Midlands
Housing Sector
Local Alliances:
Malvern Dementia Action Alliance, Worcester Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Fortis Living is aware that an estimated 8,000 -10,000 people are currently living with dementia in Worcestershire.  Also that 66% of people with Dementia live in the community and of these 33% of live on their own.  This impacts on our customers, our colleagues and our communities.

Based on national rates according to age groups, we have estimated that we have approximately 200 customers living with dementia, more than likely, undiagnosed.  We also estimate that a further 700 people are directly impacted by having a person with dementia in their lives.  In short - Dementia affects a significant number of our customers and colleagues.  This will impact on some of our core services such as finance, customer service centre and maintenance. It also impact on services within the community, such as: GP’s, social care and safeguarding. We want to help in making the local community more accessible to people with Dementia and to be able to support our customers stay independent as long as they wish to. 

We have established an organisation wide Dementia Strategy working group to prioritise actions and review progress against our action plan.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We will record the take up of the training and analyse feedback from attendees.

We will monitor the number of people that volunteer to be Dementia experts across the organisation.

We will seek feedback from customers with dementia and measure improvements over time in how our services support people living with Dementia.

Member website


2. Actions

  • Raise Awareness for Customers and Colleagues

    • We are working with the University of Worcester to design a comprehensive colleague training programme.
    • The bespoke elearning package will be rolled out across the whole staff team commencing Autumn 2018.
    • Face to face training will be delivered to customer facing colleagues supporting customers and those responsible for building and maintaining our properties.  We will deliver at least 4 days per year face to face training.
    • We will create an awareness raising campaign through the use of posters in key locations supporting national dementia campaigns and regular internet blogs/posts to promote the resources available.
    • We will utilise social media and our  website to signpost information for Customers.

    2018 - Fourth Quarter Update

    New member

  • Ensure inclusive design of Properties for customers with Dementia

    • Work with experts to assess and scope what alterations can be made to our properties.
    • Take learning from the review of the Dementia Dwelling Grant project to better understand what helps at home to enable independence.
    • Build in quiet spaces to retirement schemes.

    2018 - Fourth Quarter Update

    New member

  • Review processes to address the needs of customers with Dementia

    • During 2018-19 we will review our customer journey process to ensure the needs of people with dementia and their carers are addressed or catered for.
    • We will ensure that following the training that there are appropriate mechanisms to flag up where customers may need extra support to stay safe at home.
    • We will ensure that our colleagues and customers know where additional support can be found to meet their particular needs.
    • Develop a dementia friendly customer package.

    2018 - Fourth Quarter Update

    New member

  • Helping to make Malvern/Worcester become a Dementia Friendly Community

    • Be an active partner of the Dementia Action Alliance;
    • Work with local partners and businesses across Malvern/Worcester by supporting and facilitating local initiatives to be dementia friendly;
    • Participate in the Housing & Dementia Research Consortium (HDRC) knowledge exchange.

    2018 - Fourth Quarter Update

    New member