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Caremark (Plymouth)

Caremark is an established and highly regarded home care provider offering domiciliary care, personal support, home help and companionship services. Our work focuses on caring individually for people like you or your loved one, in the way that you would wish - with personalised, professional services, provided in a friendly, helpful and considerate way. Flexibility is built-in to our working systems, so our carers can visit you at times that suit your lifestyle, and those visits may be varied whenever you wish. We are available 365 days of the year, and up to 24 hours a day. Whether you need two hour-long visits every day or just a 30-minute visit once a week, we can accommodate your needs. We do not exclude any client group. All our care workers are fully trained, so you can be confident of receiving expert professional help - and your carer will be selected for their personal competence in dealing with your specific care needs.

Updated:
10 October 2013
Location:
South West
Sectors:
Care
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1) The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?  

Our aim is to -

Focus on becoming a dementia friendly company and ensuring that all our staff are suitably trained in dementia awareness. We aim to achieve this by providing dementia awareness training and ongoing support for all our care and support workers.

  • Ensure regular contact and communication with our staff and with our customers and their families.
  • Ensure that we undertake a person centered approach when completing all assessments and always involve in any decision making as appropriate within their individual ability and understanding.
  • Undertake regular spot checks to ensure that all staff continue to perform at a high standard.
  • Introduce staff on all initial visits with customers.
  • Permanently allocate staff to customers to ensure continuity and opportunities to develop positive and effective professional working relationships. 
  • Focus on and promote independence and choice as appropriate within a customer’s ability and understanding.
  • Regularly review and quality assure our service to ensure support plan objectives are being met and achieved.

 

2) What are the challenges to delivering these outcomes from the perspective of your organisation?

  • Customer choices to use preferred providers and receive a tailor made service can be limited if customer is unable to manage pre-paid card independently and has no one to support them.
  • Creating an individual support plan could present as challenging if the customer has no one else who can provide additional information or historical background.
  • Commitment from staff to communicate with management team and customers to ensure the most effective practice and achieve the best possible outcomes.
  • Time and cost of training.

 

 

Member contacts

www.caremark.co.uk/plymouth

2. Actions

  • staff training

    All staff to receive dementia training regardless of time and cost.

    Status:
    Implementation

    Update – First Quarter  

    Update – Second Quarter

    Update – Third Quarter

    Update – Fourth Quarter

  • Signposting

    To support customers with decision making and signpost to organisations that can support with managing pre-paid cards.

    Status:
    Implementation

    Update – First Quarter  

    Update – Second Quarter

    Update – Third Quarter

    Update – Fourth Quarter

  • person centered support plan

    To obtain as much information as possible from the individual to ensure a person centered support plan is undertaken.

    Status:
    Implementation

    Update – First Quarter  

    Update – Second Quarter

    Update – Third Quarter

    Update – Fourth Quarter