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The Good Care Group

The Good Care Group is an award-winning provider of high quality home care that enables people to live in their own homes for as long as possible. Services include 24-hour live in care, day care and a respite service. All professional carers are employed by us – we do not use agency staff, and receive market-leading training and professional development to ensure the very highest standards of care. We are leading the way in supporting those with specialist conditions, including dementia, Parkinson’s, MS, stroke recovery and palliative care, improving overall well-being and quality of life. For more information visit: www.thegoodcaregroup.com

8 February 2019
South West
Care, Domiciliary Care
Local Alliances:
Bath & North East Somerset

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Good Care Group is a professional provider of live in care services for older people who wish to stay safely and happily in their own homes and communities. 75% of our client base consists of people who are living with dementia, and our clients live across England and Scotland. We launched a local service in the Bath and North East Somerset which has focused on collaborative working with legal, health care professionals and the charity sector to raise awareness of dementia and the resources available to those living with a dementia diagnosis. We are active in the Dementia Friendly Communities Forums.We were formed in 2009 by a management team who wanted to make a difference to the quality of care and services provided to people living with dementia. We see our role as that of raising standards in the home care sector. We aim to set the bar, and deliver a high quality, tailored home care service which enables people with dementia to continue to live at home for as long as they wish to do so, in a state of calm contentment and well-being, free from anxiety, and without unnecessary medications or hospital admissions. We believe our service gives precious time and energy back to family care-givers, who can go back to enjoying their relationship with their loved one, and taking pleasure in their own lives as well. As a growing company, with access to both internal and external expertise, we feel well placed to lead the way when it comes to delivering an innovative and effective home based model of care to people with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The Good Care Group have creative ways of supporting and supervising a remote staffing team, who are trained with the ability to work independently in the client's own home. We use technology to support communications and identify a model of care which is relatively straight forward and cost effective to implement and yet has a significant impact on client outcomes which is key to our success. Creating a local service to Bath and North East Somerset has enabled us to increase our client and carer contact and improve opportunities to link families and care givers across a local community. We are engaged with local professional services and charities and seek to continue contacts working collaboratively to enhance our clients experience and link the community with credible and up to date information which drives informed choices.

Member website


2. Actions

  • Best Practice in Dementia Care Planning

    We deliver continuity and regularly update the training we give to our teams. One area we use is The SPECAL Method of care for people with dementia, developed by the Contented Dementia Trust. The SPECAL Method has been shown to increase wellbeing, reduce the need for medications and enable people with dementia to stay at home for longer. The SPECAL Method is a model of care which provides a blue print for a contented life, promoting sustainable 24 hour wellbeing every day for life. This methodology starts with an understanding of dementia from the perspective of the person living with it, and suggests simple strategies which can be employed by family or professional care givers to reduce anxiety and promote wellbeing for the person with dementia. We have found this method to be both cost effective and extremely accessible to our staff.

  • Continued Best Practice - Medication, Training, Innovation and Expertise

    We have continued to work to reduce antipsychotic usage in our clients. All our managers and carers are receiving on going training in dementia care. Our managers are continuing on their 12 month course, and our carers are now embarking on advanced dementia training. We have continued to review and refine our operational structure in order to better support staff and clients and have increased the staff available to support – reducing manager case loads. We have recruited a Consultant Admiral Nurse – Dr. Penny Hibberd, in partnership with Dementia UK, and we now offer a nurse-led care service to people with complex needs. Our Admiral Nurse service enables us to support families and all people affected by dementia, offering a higher level of professional emotional and clinical support. We have reduced behavioural challenges by 80% through effective care planning and the promotion of well being. We have introduced an activities toolkit called ‘a meaningful day’ which promotes stimulation and community involvement. We continue to work closely with the contented dementia trust who train all our staff. We are piloting a service for people with young onset dementia and our director of operations sits on the national steering group for young onset dementia. 

  • Monitoring our Service

    We will actively measure and evaluate our performance against agreed targets including client wellbeing, family stress, and carer engagement. We will seek feedback, regularly reviewing our service, and develop improvement plans based on what our clients tell us.

    Being implemented