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Norwich Door to Door

Norwich Door to Door is a local charity providing an essential door to door minibus service for disabled people on low incomes living in Norwich who are unable to access public transport. Our aim is to relieve loneliness, break down barriers to social inclusion and increase feelings of general well being. Our passengers’ mobility problems make it difficult or impossible to use public transport or volunteer car schemes. Our safe and secure minibus service with our specially trained bus teams, offers independence and enables our passengers to leave their homes and become more involved and active in their communities.

29 November 2018
East of England
Charity, Community organisations, Transport Sector, Voluntary, Voluntary Sector
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Norwich Door to Door will continue to advocate the benefit of social inclusion through transport to a person’s health and wellbeing.

Norwich Door to Door will continue to provide equal access to transport by offering a safe and secure, fully accessible door to door service to our Norwich community, providing access to our users to the resources available in their community and city.

Norwich Door to Door will work proactively with the Norwich Dementia Action Alliance to promote its work and raise awareness of dementia services available in the city.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Understanding dementia; raising awareness of dementia; education.

Understanding our users’ feelings of isolation and their lack of access to local resources.

Resources to implement the actions we have put in place.


2. Actions

  • Staff and volunteers to be trained as Dementia Friends

    Revise induction process to include Dementia Friends training for all new volunteers and staff. Invite existing volunteers and staff to attend Dementia Friends training.Train a member of staff to become a Dementia Champion.Educate staff and volunteers of appropriate use of language relating to those living with dementia.

    Being implemented
  • Raise awareness of Dementia in our community

    Share activities of local community groups relating to people living with dementia and/or their carers on our social media and via passenger and staff newsletters. Display Dementia Friend stickers on vehicles and in offices. Encourage staff and volunteers to wear their Dementia Friend badges and lanyards. Share information we receive via the Norwich Dementia Alliance and other sources with staff and volunteers.

    Being implemented
  • Support local dementia friendly community initiatives

    Provide transport to events organised for the benefit of people living with dementia and their carers to groups/services within the scope of our business activities  Attend Dementia Awareness workshops/forums/seminars when possible. Share details of local community initiatives with our passenger base, volunteers and wider business network.

    Being implemented