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Eccles Shopping Centre

Eccles Shopping Centre is the major retail centre in Eccles, Salford. The centre is home to many retail outlets.

18 October 2013
North West
Local Alliances:
Salford Dementia Action Alliance

1. Action Plan

1) The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As the main retail centre in Eccles, our retailers will come regularly come across people affected by dementia. We want to make sure our facilities are aware and understanding of the condition, in order to make sure customers affected by dementia continue to feel confident visiting Eccles Shopping Centre.

2) What are the challenges to delivering these outcomes from the perspective of your organisation?

Engaging with our tenants may be a challenge; it will be up to their discretion how much they choose to get involved. A coordinated approach may also be a challenge due to the independence of our tenants.

2. Actions

  • Dementia Friends

    Host and promote a Dementia Friends awareness session for tenants and facilities staff by the end of 2014.

  • Point of contact

    Look into the feasibility of having one point of contact who has access to information on the condition and local support services, for tenants who may have any questions about dementia.

    Initial Scoping
  • Helpcards

    Promote the use and awareness of Helpcards for tenant's customers. Raise at upcoming tenants' meeting and display in the shopping centre.

    Initial Scoping