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Global Diagnostics Limited

Clinically led and quality driven, our priority is our patients. Global Diagnostics is committed to providing equitable access to all patients and to support the individual whilst in our care. By joining the Dementia Action Alliance, Global Diagnostics has signed up to delivering three core actions: 1. To deliver dementia training across all sites 2. Raise dementia awareness throughout the organisation 3. To review all internal processes to ensure they are dementia aware. We are proud to be involved in this initiative to support those living with dementia.

29 November 2018
East of England
Local Alliances:
Norwich City Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Global Diagnostics is committed to providing equitable access to all patients and to support the individual whilst in our care.  We joined the Dementia Alliance due to the support one of our staff offered a patient whose spouse had dementia.  Whilst the patient had their examination, one of our nurses sat with the lady so she wouldn't be alarmed during the appointment.  By joining the alliance, we have the self assurance that we can support patients, their carers or family members effectively and want to ensure we can do this throughout the organisation.  

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our bookings team do not have face to face contact with our patients.  This means that if a patient is living with dementia, they may not be able to identify some of the signs that a face to face interaction may have.  We have trained our bookings staff to think dementia and to consider the needs of our patients, whether that is face to face or over the phone.  

2. Actions

  • Dementia awareness training

    To roll out training across sites to raise dementia awareness. 

    Being implemented

    2018 - Fourth Quarter Update

    To update on delivery. 

  • Raise dementia awareness

    To raise dementia awareness throughout the organisation

    Being implemented
  • Internal processes

    To review our internal processes taking account a dementia friendly services.