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Home Instead Senior Care - Chelmsford

We provided dignified and person-centred care to our clients to allow them to remain in the comfort of their own home, as well as providing support to their family. We provide a non-medical bespoke service, with a 'minimum' of 1-hour care include a 'Companionship Service' which allows clients to feel secure and motivated, a 'Home Help Service' which helps them to manage their everyday life and keeps them safe and a 'Personal Care Service' which maintains their well-being.

Updated:
1 February 2019
Location:
East of England
Sectors:
Care, Social Care
Local Alliances:
Chelmsford Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Here at Home Instead Senior Care we are dementia specialist. We support many of our clients with a number of different types of dementia conditions and at various stages of the condition. We have two main levels of dementia training for our CAREGivers. Starting with becoming a Dementia Friends, we also offer this training to client family members and outside organisations. This is followed by City & Guilds in Alzheimer and Dementia Training, as a standard progression in our CAREGivers development. CAREGivers have also been on additional dementia training like 'Virtual Dementia', this has also been offered to client families members, which both CAREGivers and family members found beneficial, with understanding how the condition affects their clients and loved ones. At home Instead Senior Care we are passionate about supporting our clients to live well in their own homes as well as their community for as long as possible.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenge for us at Home Instead Senior Care is to find ways for our CAREGivers and our client's family members to have a better understand of the condition. We also bring the family members, client's and CAREGivers together with regular at fun events, within the office, to raise funders for dementia charities. We offer training and support to the families and try to encourage members of the public and local businesses to become more aware of the condition. So they can be more supportive and be better equipped to support members of their community with dementia.

2. Actions

  • Making training and information available to our client's families

    We offer training and information to our client's families and are always available at the office to answer any of their questions and to support them through any problems they encounter.

    Status:
    Being implemented
  • We will make sure all our CAREGivers have regular training

    We make sure all our CAREGivers have regular training and also have access to training for a City and Guilds qualification in 'Dementia' and City and Guilds accredited training in 'End of Life'.

    Status:
    Being implemented
  • CAREGivers are trained and fully understand dementia before client allocation

    We make sure our CAREGivers are trained and fully understand dementia before they are allocated to deal with a client with the condition.

    Status:
    Being implemented
  • We will talk to local businesses about dementia

    At every opportunity, we talk to local businesses about dementia and offer them information if they request it.

    Status:
    Being implemented
  • We offer the staff of local businesses basic dementia training

    We also offer the staff of local businesses basic dementia training in how to look out for and support people in their community with the condition.

    Status:
    Being implemented
  • 'The Herbert Protocol'

    To benefit to our client's who suffer from dementia and their family members we are in the process of starting to incorporate 'The Herbert Protocol' form, as part of our client's care plan. We will also be developing connects with the MPO (Missing Person Officer) from the local Police Station to make aware of this.

    Status:
    Being implemented