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Metropolitan Thames Valley Housing

Sixty Plus is a service run by MTVH and commissioned through Nottingham City Council (funded by Better Care Fund) We support 179 people aged 60 years and over who live within the City boundaries of Nottingham. We support people face to face within their homes to remain independent. We also have a separate Signposting service which is a first contact service and the Alzheimer's Society is a partner We support many people and carers who have been (or not) diagnosed with dementia

28 May 2019
East Midlands
Care, Community organisations, Housing Sector, Letting, Social Care
Local Alliances:
Nottinghamshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

With over 1700 employees we will start our dementia strategy supporting our colleagues. With a large support team behind front line services at MTVH we are able to build dementia friends and dementia champions in all areas of the organisation, looking to become dementia aware from call centre operatives through to HR and IT departments. Policies and procedures should consider those affected by dementia themselves or as carers. As a leading provider of housing MTVH is well placed to deliver dementia friendly living environments in existing sheltered services and new builds. We are currently working alongside dementia specialists Stirling University to be more dementia friendly in our designs. We can work with other services offered within our Extra Care homes Hair dressers, therapists, chefs…) to be dementia aware. Metropolitan has numerous Care and Support contracts across our services in our own buildings and in the community. These services would look to work with partners such as student Occupational Therapists to build innovative programmes of support as well as their own professional awareness of client and carer need. Local MTVH management will be able to sign up to local DAA’s across the country. Our customers can be valuable contributors to research and development around dementia and want to ensure they have the opportunity to be involved in projects when and how they choose to

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Perception is that only front line older people services are in need of dementia training, work needs to be done to build awareness that a dementia friendly community takes all areas of a business into account. There will also be a challenge in getting a long term commitment to being dementia friendly, not just treat this as a short term project. Existing sheltered schemes have a wide variety of layouts and standards within them. Some buildings have more challenges than others to become dementia friendly. Partnerships with student OT’s and Universities may have considerations around customer data protection. Turning these placements into long term solutions raises funding and commissioning challenges.

Member website


2. Actions

  • Development & Housing & Facilities

    MTVH are looking to work with the University of Stirling, PRP Architects and Occupational Therapists to develop a range of standards that consider dementia friendly environments.  New builds will have a design guide that incorporates these standards (in line with HAPPI principles and the PM challenge on dementia).

    Existing housing stock will have a range of standards introduced that will maximise their suitability for people living with dementia – Paint, décor, signage, layout, flooring, etc.  These will be included in customer consultation and development of each building over the next 5 years

    Our Facilities teams will work to create office spaces that are dementia aware, including consideration of dementia design standards and quiet spaces

  • HR - Developing our colleague services to be dementia positive in the workplace

    Our HR department is aware of the need to include living with dementia as an issue that does affect the workplace.  HR Policies such as ‘Leave’, ‘Flexible Working’ and ‘Absence’ policies will be suitable to support colleagues living with dementia or caring for someone with dementia.  They will support colleagues to remain at work for as long as possible and support them if and when they need to move on.  Guidance notes can include dementia specific examples as a support tool to HR colleagues.  Help lines that are already available to all colleagues will have an understanding of dementia related issues if colleagues need confidential support.

  • Communications & Neighbourhood Investment – Colleague & Customer awareness

    We will develop a ‘Talking Dementia’ online forum for colleagues to support each other, share ideas and resources around dementia.  We will create a ‘Dementia Friends’ wall, with photos of our Dementia Friends.  The Dementia Friend signature bar will be available to all colleagues completing sessions.  We will run a series of blogs highlighting different stories of people living with dementia and share stories in our internal and external magazines.

    We will promote Dementia Friend sessions to our customers through our Neighbourhood Investment teams across the country, with a target of 1000 colleagues and customers completing a session.