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Healthwatch Sefton

Healthwatch is here to give children, young people and adults a powerful voice both locally and nationally. Healthwatch Sefton will work to help people get the best out of their local health and social care services whether it’s improving them today or helping to shape them for tomorrow. We want local voices to be able to influence the delivery and design of local service for those who use them now and those who might need to in the future.

26 August 2021
North West
Care, Charity, Children Young People and Students, Clinical Commissioning Group, Communication, Community organisations, Domiciliary Care, Emergency Services Sector, Faith Groups, Health, Hospices, Hospitals and Hospital Trusts, Housing Sector, Local Authorities, Local DAA Members, Medical, Membership Organisations, Pharmaceutical, Research Sector, Schools, Social Care, Transport Sector, Voluntary, Voluntary Sector
Local Alliances:
Sefton DAA

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Healthwatch Sefton has a role in encouraging people both locally and nationally to share their experiences of the health and social care they receive. We aim to ensure that people with dementia and their carers are aware of Healthwatch and know that they can anonymosly share their feedback to ensure we can inform providers and comissioners about what is working well with services and pathways and what needs to be reviewed. We also have a role in supporting local people to access appropriate services and we provide an indpendent signposting and information service to support dementia patients and their carers to gain information and make informed choices. When things dont go well, our independent Complaints Advocacy service will be able to support with an NHS complaint.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

In looking at the challenges we are an organsiation with statutory duties and can make recommendations to both providers and commissioners of services. We can not enforce changes but have to ensure that views are heard and listened to and make sure that this is fed back to the people who are shared their feedback.

2. Actions

  • Work in Partnership with the Sefton Dementia Provider Forum

    To attend and work in partnership with the members of the Sefton Dementia Provider Forum to listen to issues from the provders of Dementia care and feed them back to the provider and commissioners. We have already shared feedback relatng to the continence service and commissioners and providers are working together with us to improve the service.

    Being implemented
  • Plan Listening Events which focus on gathering local feedback

    To plan a series of listening events to gather further feedback on services particulary foccusing on the experiences of people living with Dementia, and their carers.

    Initial Scoping
  • Ensure our Healthwatch Enter and View visits capture Dementia Friendly information

    To ensure that our Enter and View visits capture Dementia Friendly information so that we can ensure that local services are fit for purpose and have Dementia Friendly activities available.

    Initial Scoping