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Worcester CAB & WHABAC

Worcester Citizens Advice Bureau & WHABAC is an independent service providing free, confidential and impartial advice and support to everybody regardless of race, age, sex, disability, sexuality, nationality, ethnicity, religion and belief. Our team of volunteer advisers are trained to offer advice by face to face interviews or over the telephone. There are a number of different ways advisers can help with a problem. Advisers don’t tell clients what to do, but explain the options and the possible outcomes of different courses of action. We offer advice and information on the following areas: Consumer problems, Debt, Discrimination and harassment, Employment, Family and relationships, Housing and Homelessness, Illness and disability, Immigration, Legal matters, Welfare benefits and much more.

25 September 2018
West Midlands
Finance, Housing Sector, Legal
Local Alliances:
Worcester Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Nationally, the Citizens Advice network provides the advice people need for the problems they face and improves the policies and practices that affect people’s lives.

Here at Worcester Citizens Advice & WHABAC, we offer advice and information on a wide range of issues that can help people support themselves better in later life and remain independent for longer.

We are also part of a partnership with a comprehensive signposting and referral system that provides supportive services to vulnerable people we engage with to maximise their independence.

We are committed to doing all we can to make Worcester CAB & WHABAC a dementia friendly charitable organisation starting with membership of the Worcester Dementia Action Alliance Group, a group of partners. Our aim is to ensure that these partners continue to have an understanding of the advice, information and support Worcester CAB & WHABAC can provide to people living with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We have over 70 volunteers and some 30 client facing members of staff. Whilst we are used to dealing with people with disabilities and serious illness, our understanding of dementia and the impact it has on people living with the diagnosis can definitely be improved.

Member website


2. Actions

  • Staff and volunteer training

    Raise awareness of Dementia Friends through training at meetings including both staff and volunteers.


    2018 - Third Quarter Update

    New member

  • Increase awareness of dementia

    Increasing awareness of dementia and activities and support available for those living with the diagnosis through availability of POS and promotional literature plus advertising any such activities and supporting Dementia Awareness week via media.


    2018 - Third Quarter Update

    New member

  • Continue involvement with Connection Point Steering Group

    Help shape the development of Connection Point (a monthly group meeting in Worcestershire for people diagnosed with early onset dementia and their carers/relatives/friends ) through involvement with the Steering Group and a commitment to deliver/help deliver relevant information and support throughout the year.


    2018 - Third Quarter Update

    New member