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Stock Hill Medical Centre

GP practice with 10700 patients. High proportion of over 75 year olds registered. Active patient participation group who support the practice in wishing to become dementia friendly.

23 November 2018
Health, Medical
Local Alliances:
Bromley Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a provider of primary care, staff and clinicians are in a position to advise and signpost people with dementia and their carers to appropriate organisations for support.  In addition clinicians may diagnose and refer appropriate patients for secondary care and support.  Staff at the practice are encouraged to undertake dementia awareness training and to date this has been very well received with key staff becoming dementia friends.

Our active PPG will assisted us in reviewing facilities available in the practice - this includes signage, lighting and aids to assist those who are hard of hearing or sight impaired.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main challenge to delivering these outcomes is the commitment of time from a very busy work schedule.  However protected time is available to staff to undertake appropriate training.

2. Actions

  • Attend Dementia Awareness training for all staff

    Contact the local dementia hub to arrange for dementia awareness training for all staff.  This will also include training for any patient participation group members who are actively promoting dementia with the surgery.


    2018 - First Quarter Update

    Staff and PPG members attended dementia awareness training and became dementia friends.  3 separate sessions were held to allow all staff/PPG the opportunity to attend.

    This will be an ongoing action as new staff are employed at the practice. Dementia awareness training will be part of the induction programme for staff.
  • Contact local organisations who can support vulnerable patients to attend meetings to explain how they can help and provide information to staff to ensure appropriate signposting.

    PPG and practice to arrange for outside organisations to attend meetings to explain their activities and how they might assist the patient community. The following organisations were included: Kent association for the blind Bromley Dementia Hub Bromley Well
  • Review facilities available within practice to aid vulnerable patients including people with dementia

    Signage to be reviewed to ensure clear and easy to understand.

    Assess lighting within practice to assist those with sight impairment - provision of light at reception desk for patients to use and signature guides.  Automatic lighting within toilet facilities.

    Provide new hearing loop for hard of hearing.

    Review noticeboards and Information screens and check in screen to ensure appropriate for vulnerable patients to understand.


    2018 - Third Quarter Update

    Light has been provided for the reception area.

    Automatic lighting has been installed in the toilet facilities

    Lighting in consultation rooms has been improved

    Hearing loop has been installed

    Review of information screens is ongoing