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Francis Grove Surgery

We are a family oriented GP practice in the heart of Wimbledon, we have 4 GP partners and 2 salaried GP's, who work alongside our nursing team and our administration and reception team.

10 January 2019
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

1.Dementia Friends

Reception and admin staff have recieved training to become ‘Dementia Friends’ to increase understanding of dementia and how patients may be affected. Staff are encouraged to wear their Dementia Friends badges so patients can see they’ve taken part in a session.


2.Alzheimer’s Society Presence

We host Alzheimer’s Society staff to meet patients to raise awareness on our Dementia day as well as other relevant times during the year, to encourage dialogue and provide support. We aim to do this more frequently though and will lisiase with the relavent organisations to offer the option to come in more frequently.


3.GP Information Packs

Help ensure GPs and practice staff have up to date information about local services for people with dementia and their carers taking place at the Merton Dementia Hub and across the borough. Also ensure staff are aware of the referral process.


4.Dementia Guide

We will order at least 25  copies of the Alzheimer’s Society ‘Dementia Guide’ for GPs to give to patients with dementia and carers who may find it useful.

5. Phone System

Examine the automatic phone system and see if phone numbers associated with patients with dementia may be able to skip the automatic phone system and get straight through to a member of staff if this is not possible we will consider this whenever the phone system may be updated or changed in the future


6. EMIS Alerts for patients with dementia

Flag patients with dementia on the computer system to help ensure special care and consideration is taken when making contact or after missed appointments.

7. Make our patient areas more dementia friendly

We will use the ‘Dementia Friendly Environment Checklist’ to look at patient areas and make changes where possible.


8. Keep stock of Awareness Raising Materials

Waiting room leaflets and posters.

9. Continue to organise yearly memory test days 

We will continue to organise our yearly ‘Dementia Day’ and encourage our patients to attend. We also arrange for staff from the Merton Dementia Hub to attend and offer support and guidance to patients and carer.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Staff availiability for training

Space for staff from the Alzheimers Society, our waiting rooms are really conducive to having people in there advertising their services, although this could be done in the foyer



2. Actions