Red Lion Surgery

Red Lion Surgery is based in the Town Centre with a patient list size of 4000 patients. The Surgery is based on the ground floor within the local Hospital making it easily accessible. Red Lion Surgery was formed in 2004 and currently is a two General Practitioner partnership. The elderly/ frail patient population is approximately 25% of the whole patient group. The practice manager is a Dementia Friends Champion and all Staff are Dementia Friends. The Patient Participation Group is very active and supportive of the practice.

25 September 2018
West Midlands
Local Alliances:
Cannock Chase Dementia Action Alliance, Staffordshire and Stoke-on-Trent Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Red Lion Surgery is accessible and has an open, welcoming reception area. Patients speak to the Receptionists on arrival, the Staff are all Dementia Friends and have many years service at the practice. they have an understanding of the needs of people living with Dementia.

Clinically the practice maintains accurate lists of patients with dementia and carers and ensures these are kept up-to-date. GP's are able to offer support to carers who are struggling and the practice has close links with the local Alzheimer's Society with a named Dementia Advisor.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

prioritising workload and time constraints

2. Actions

  • Staff training

    To ensure all Staff receive Dementia Friends training within 3 months of commencement at the surgery and to wear DF badges.


    2018 - Third Quarter Update

    New member

  • Appointments

    Designated Staff contact patients the morning of the scheduled appointment as a reminder where appropriate.

    Register of dementia patients will be reviewed quarterly following  data quality cleansing.

    Early morning appointments wil be avoided where possible and flexibility of length of appointment offered where necessary.


    2018 - Third Quarter Update

    New member

  • Information and support

    Noticeboards to contain information regarding memory loss, dementia, Alzheimer's Society, local carers group/activities/education.

    Information to be included on practice website with links to other relevant organisations.

    Leaflets will be available for carers to take away and digest at a time convenient for them.

    A further display of information will be organised during Dementia Action week in the waiting area.

    Carers identifying themselves as needing support will be offered a  referral to the DA service.

    Being implemented

    2018 - Third Quarter Update

    New member