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Metropolitan Police Service

The Metropolitan Police Service (MPS) is responsible for protecting more people than at any time in its history.* By early into the next decade a third of Londoners will be aged between 11 and 24 or over 60. These age groups historically present the largest challenge to policing from an offending and vulnerability perspective. The work the MPS has to do to keep London safe is becoming more demanding and complex, with increasing numbers of crimes and incidents involving vulnerable people and high risk of harm. The Met's vision is to: 1. Make London the safest global city 2. Be the best crime fighters, by any measure 3. Earn the trust and confidence of every community 4. Take pride in the quality of our service 5. So that people love, respect and are proud of London's Met The work that is being undertaken with regard to dementia will address points 1, 3, 4 and 5 of this vision.

14 August 2018
Emergency Services Sector
Local Alliances:
Croydon Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our aim is provide our staff with a knowledge and understanding of dementia.This includes identifying signs and symptoms, how to provide assistance to both the person affected and their family/carers. Referring those affected to the appropriate partner agency.

Assisting partner agencies with the drive to raise awareness of dementia, what this looks like, and what this means. Our local aim is to support our partner agencies with raising awareness across the London borough of Croydon.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The underlying challenge will be the stigma attached to mental health. As an organisation we are breaking down barriers and providing awareness training to all our staff. Some of the staff delivering this training are already experienced as dementia friends.

One key challenge to this delivery is resourcing in terms of personnel available.  This is mitigated by the work being coordinated by the Borough Mental Health Liaison Officer. Additionally this colleague is an active member of the Croydon dementia action alliance.

Member website


2. Actions

  • Providing capacity within the service, via Dementia Friends Champions, to sustain the opportunity for training.

    Offer opportunities to interested colleagues to take up the training as a dementia friends champion via the Borough Mental Health Liaison Officer.

  • To support Croydon Dementia Action Alliance in its work to make Croydon a dementia friendly borough.

    Provide input and staff capacity to CDAA events on an ongoing basis.  Borough Mental Health Liaison Officer is an active participant of CDAA and colleagues have already been very supportive during Dementia Action Week.

  • Ensuring that a critical mass of officers have attended dementia friends awareness sessions with the other competing priorities on their time.

    Ensuring all officers are provided with dementia friend’s awareness sessions.  This will equip the service with more understanding and knowledge about dementia. Additionally, this knowledge will underpin the work on missing persons and allow officers to be more understanding with carers when discussing the Herbert Protocol and be better equipped when dealing with individuals living with dementia.