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Healthwatch Merton

Healthwatch is the consumer champion for health and social care in England. Here to give children, young people and adults a powerful voice – making sure their views and experiences are heard by those who run, plan and regulate health and social care services. By making sure the views and experiences of all people who use services are taken into account, we can help make services better now and in the future. Healthwatch actively seeks views from all sections of the community, especially from those who sometimes struggle to be heard and not just from those who shout the loudest. We also encourage health and social care providers, regulators and planners to hear directly from people themselves.

8 August 2018
Community organisations, Health, Medical, Voluntary
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Healthwatch Merton works to help local people get the best out of their local health and social care services. Whether it's improving them today or helping shape them for tomorrow. It’s all about voices being able to influence the delivery and design of local services, not just for people who need to use them now, but anyone who might need to in future.

Healthwatch Merton will play a role nationally through Healthwatch England and at a local level as one of the 152 community focused local Healthwatch. Together we form the Healthwatch network, working closely to ensure consumers’ views are represented nationally and locally.

Merton Council awarded the Healthwatch Merton contract to MVSC because of their excellent local knowledge. MVSC is based in the borough and already engage on a daily basis with the many diverse communities in Merton. Their experience and knowledge about health and social care services working within Merton is also another strong quality.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?


2. Actions

  • Help shape health and social care services for people with dementia

    Continue our work in the borough to ensure that local people living with dementia and their carers in Merton continue to have a voice in shaping and improving health and social care services 

  • Encourage other organisations to join the MDAA

    Use our influence as a prominent voice in Merton to encourage others to join the Merton Dementia Action Alliance and become more dementia friendly.

  • Continue signposting to local services

    Continue to help local people with dementia and their carers access local services, activities and support in order to improve their health and wellbeing 

  • Dementia Friends

    Encourage staff and volunteers to become ‘Dementia Friends’ by completing a 15 minute online course which provides an overview of dementia, how individuals are affected differently by changes to different parts of the brain and how we may alter our behaviour/communication to best assist those with dementia we encounter. 

    Being implemented
  • Referring

    Ensure staff are aware of the referral process for the Merton Dementia Hub.