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Manak Solicitors

Manak Solicitors is a dynamic, diverse and forward thinking firm of Solicitors based in Orpington, Sevenoaks, Gravesend & London. We are aware that some law firms may appear to be impersonal and intimidating to their clients. We aim to be different. Our ethos is always: “To provide a friendly yet professional, efficient, confidential, courteous and cost effective service to individuals and businesses in a modern style and setting in London & Kent."

Updated:
9 February 2019
Location:
London
Sectors:
Legal
Local Alliances:
Bromley Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Manak Solicitors is dedicated to providing its clients with honest, professional and confidential services. We ensure that clients feel they are in control of their decisions and that, as their service providers, we can maintain a high level of trust and confidence with our clients. Manak Solicitors cater to the individual client's needs. We act in our client's best interests at all times to ensure they receive services tailored to them. We aim to ensure that all our clients’ needs are met, and/or where appropriate, the alternative methods of doing so. Manak Solicitors always aim to provide the best support to our clients, enabling a friendly, trustworthy environment where clients feel valued and understood. We always want our clients to feel that they are part of a family and that they can approach us with issues they face. We want our clients, as well as their carers and family members, to feel they can approach the firm and receive the assistance they need. We hope that our clients know of our ongoing efforts to become a more dementia-friendly organisation to deliver services which will increase the chances of clients having a better quality of life. We have a Dementia Champion among our team who is able to provide training to the staff to ensure that a larger support system is available to support our clients who have dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Due to the fact that, at present, there is only one Dementia Champion in our organisation, it is a challenge to raise awareness about Dementia and increase the number of persons who are Dementia Friends. Managing to find appropriate times for hosting the Dementia Friends talk is often a challenge, as it is difficult to ensure all members of staff are available to attend the training sessions. However, this has been addressed in recent days whereby dates and times have been allocated for training sessions to take place at all of our offices. This will ensure that all of our members of staff will be fully trained and able to provide our clients as well the wider community with support and understanding of what Dementia is and how we, as carers, friends, and members of the community can support one another.

2. Actions

  • Staff Training

    Currently, the team at Manak Solicitors has only one Dementia Champion. This is not adequate. It is vital that all members of staff receive training on Dementia. We should all be aware of the condition, how it affects us as employees, friends, families, and members of the community. 

    To tackle this, we have now diarised dates across all of our offices over the next few weeks to begin our Dementia training which will be delivered by our Dementia Champion. Staff have been extremely encouraging and have responded very well to the idea of getting trained up as Dementia Friends. 

    We are progressing well with this Action and we look forward to the team becoming Dementia Friends. 

    Status:
    Being implemented
  • Client Awareness

    Once we have completed our Dementia training with our members of staff, it will then be a task of ensurig that our clients are aware of the condition and the seriousness of the impact it can have on our lives.

    Some of us may have relatives who have Dementia but do not have the proper awareness or guidance as to how to deal with the condition and how to help them. Further, some of us may, unfortunately, be diagnosed with Dementia in our lifetimes. So, it is essential that we are aware of how to live with and combat the symptoms. 

    As service-providers, we are at the forefront of addressing clients, we meet with individuals on a daily basis and it is our duty to raise awareness of Dementia and tell them what it means to be a Dementia Friend. 

    Status:
    Planning
  • Promoting Dementia-Friendly Environment

    Our overall aim is to create an environment for individuals with Dementia where they feel safe and comfortable. 

    We prioritise our clients and we wish to ensure that they are beyong satisfied with our services. Clients should be made to feel welcome. Dealing with Dementia is a task that only the person experiencing the condition can understand. So, we are motivated to promote the wellbeing of our clients to ensure they are in a comfortable space where their needs are understood and they do not feel victimised or embarassed. 

    This aim extends to the wider community, also. We feel it is vital that the raising awareness of Dementia and the side effects is avidly done. We, as members of the community, will be the ones to pioneer this change and ensure that there is no stigma attached to the condition. 

    Status:
    Implementation