1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Train staff in how best to serve and support customers with dementia.

Make our services easy to access for customers with dementia - well lit, space to move around easily, create quiet corners for seating that are more peaceful, clear signage.

Be a welcoming place for those with dementia and their families/carers, so that they can feel relaxed and enjoy time out together.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Ensuring staff are trained and feel comfortable supporting customers with dementai.

Member website