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Accord Housing

Accord Care and Support delivers a diverse range of services for adults and children in nursing homes, residential care homes, extra care schemes, supported housing, community settings (for example, community centres, nurseries and hospitals) and in people's own homes. It also includes all aspects of care and support delivered across the organisation.

10 April 2021
West Midlands
Care, Housing Sector, Social Care
Local Alliances:
Shropshire, Telford & Wrekin Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As an organisation we work with a vast amount of people from a wide range of backgrounds which include people with a diagnosis of dementia. As a registered manager for two residential homes for older people (x1 home solely for people with a diagnosis of dementia) we are always striving to help make a difference to a persons life with dementia, this could be from making their home more dementia friendly and upskilling family members to have more dementia knowledge. We always include people we support with everything we do and ensure they are always kept in the heart of the home.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We sometimes find it a challenge to make changes to the environment with the ongoing budget constraints.

We also find it difficult to know what is going on within the local community, therefore we are hoping the DAA will help us link into more knowledge of what is happening.

Member website


2. Actions

  • Dementia Friends

    Residential homes dementia champion staff members to deliver Dementia Friends to all staff from domestic staff to managers.

    To deliver Dementia Friends to customers living in the homes (who wish to take part).

    To deliver Dementia Friends to family/friends of people living in the care homes.

    Being implemented

    2018 - Third Quarter Update

    New member

  • 'Hot topic' on staff and customer meeting agenda

    To include a 'hot topic' agenda item on every staff meeting and customer monthly meeting. This can include any interesting facts about dementia/ and advice/ new information/ national information.

    Being implemented

    2018 - Third Quarter Update

    New member

  • Person centred planning and life history work

    To ensure all care and support plans are person centred to the individual, with a real emphasis on life history work. 

    Dementia champions to role this out to all staff within the homes for staff to then work with the individual to develop person centred plans and life story work for people .


    2018 - Third Quarter Update

    New member