BEST WESTERN Heath Court Hotel

We are a town centre hotel on the edge of the Gallops in Newmarket. We have 42 bedrooms with approximately 40 staff.

Updated:
11 July 2018
Location:
East of England
Sectors:
Hospitality
Local Alliances:
Newmarket Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We would seek to promote awareness of dementia issues to our staff so that those living with dementia and their carers feel comfortable and at ease. We would wish to review what we do on a regular basis and endeavour to improve our facilities and our awareness of dementia issues.   We would seek to resolve specific problems that may occur with individuals from time to time.

The hotel supports people living with dementia, and the vulnerable, helping them feel supported in the community.  We ensure that staff are welcoming, helpful and supportive to all visitors which helps people living with dementia to feel safe. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

None - its basic customer care. Raise awareness of dementia to customers and staff.

Member website

www.heathcourthotel.com

2. Actions

  • Improve our understanding of Dementia

    We will arrange for all staff/volunteers to be dementia aware to ensure greater understanding of the condition and how we can help.

    Status:
    Being implemented
  • Work in partnership with Newmarket DAA

    The Heath Court Hotel will work with the Newmarket Dementia Action Alliance to support Newmarket to become a dementia friendly community and encourage other organisations to attend Dementia Friends sessions and sign up to the Dementia Action Alliance.

    Status:
    Being implemented
  • Promoting dementia awareness

    The Heath Court Hotel will display the NDAA window sticker to show it is a member of the NDAA.

    Status:
    Delivered