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Home Instead Senior Care - York

Home Instead Senior Care York, Easingwold and Ryedale Home Instead Senior Care York provides support to enable adults and older people to retain their independence and remain living in their own homes for as long as possible. We provide a range of services for individuals including companionship, home-help and personal care to assist and support people to live as independently as possible in the place they feel most comfortable and secure, at home. Our main role is to deliver quality home care to allow people to remain living independently in their own home. Our support is tailored to suit the needs of the client as an individual’s situation changes and is flexible so that it can change with the clients’ changing requirements.

15 May 2018
Yorkshire and Humber
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, York Dementia Action Alliance, Ryedale Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Home Instead Senior Care:

-          Promotes personal choice by putting the individual in control of their care and involving advocates

-          Every customer has a tailored care plan developed in consultation with the individual and their family to support their care

-          CAREGivers who support the person living with dementia are matched based on personal preferences and personality fit, and have a good understanding of local support services available

-          CAREGivers providing support have received specialist City & Guilds accredited dementia training in house

-          Home Instead run Dementia Friends sessions regularly and tailored education courses for families and have made at least 150 “dementia friends”

Home Instead has created a guide for those who might need additional support to live independently. “Take Care” is intended to facilitate conversations within families and signpost people to organisations that can be of assistance.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We need to tell more people about the support services we offer with the objective of reaching families and those living with dementia earlier in their journey. Too often we are contacted only when the family has reached crisis point.

We can support people to live well with dementia at home for longer when we start earlier.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenge for Home Instead is that it’s difficult for us to make potential clients aware of how different we are in how we train our staff and how we deliver our support if they have never before had to look for care.  It is only once clients and families experience other care providers or have a personal recommendation do they understand how we deliver support for the whole person. Sadly, due to the difficult economic climate, when potential clients are assessed there is a delay in the family receiving a personal budget so often care cannot be implemented immediately or they are encouraged to seek support from the council provider which may not necessarily meet  all their needs.

In terms of our efforts to raise awareness and understanding of dementia in the broader community, we face the same challenges as many other organisations that share this goal. Until someone has been personally affected by dementia via family member for example, they aren’t aware of any reason to learn more about dementia. We hope to play a part in tackling this as part of the Dementia Action Alliance.

2. Actions

  • Offer Awareness Training to Organisations in York

    In addition to raising awareness and signposting, we plan to dedicate significantly more resources to provide workshops to organisations who want to give their staff a basic understanding of dementia, how it effects their organisation and how they can be more dementia friendly in their approach. These workshops will be based on our own City & Guilds accredited training that we use for our own staff.

  • Continue to be recognised for outstanding dementia care at home, and build on that reputation

    We will continue to source, train and support the very best CAREGivers to provide care and support in the community to families and those living with the disease.

  • Continue partnership working with key organisations also working with people with dementia

     We will continue to foster effective working partnerships with the DAA, Dementia Forward, the Alzheimer’s Society and others including GPs and community nurses to foster dementia friendly communities.

  • Network with social care and healthcare professionals in the community

     We will contact health and social care professionals locally to further inform about our community services and events as well as make them aware of how “Take Care” could help