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HSBC Bank Plc (Plymouth)

HSBC is a high street bank which provides the following services: bank accounts, mortgages, travel money, savings. The new ring-fenced bank is HSBC UK Bank plc (HSBC UK) which is our retail banking operations (separate to our wholesale and investment division).

27 July 2018
South West
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

HSBC are in a 3 year partnership with Alzheimers UK, raising money and awareness. Alzheimers is our national charity partner.

Locally, we are developing a better understanding to support our vulnerable customers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Not all staff have a full understanding of the implications of dementia or of the early signs.

Member website


2. Actions

  • Raise awareness of dementia with the staff

    To offer dementia awareness sessions to all front office staff.

  • To have dementia information packs available for staff to read.

    The packs will be kept both in branch front office and staff rooms.

  • Assess the building for dementia friendliness-Review the physical environment of the building.

    Arrange a meeting/visit with Claire Puckey (Dementia Friendly City Coordinator, Plymouth City Council) to do the assessment.