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Home Instead Senior Care Lytham, Fylde and Wyre

Home Instead Senior Care is an independent UK home care provider that provides quality, personalised companionship and care for older people in the comfort of their own home.

4 October 2019
North West
Local Alliances:
Blackpool, Fylde & Wyre Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Home Instead Senior Care Lytham, Fylde and Wyre is part of a global organisation that is committed to providing its clients with the continuity of care that allows for the client and the CAREGiver to develop and strong and meaningful relationship.

The new training programme Changing Aging through Research and Education (“CARE”), accredited by City & Guilds, has been developed especially for Home Instead Senior Care whose CAREGivers provide at-home care for older people, enabling them to remain in their own homes for longer than would otherwise be possible. It is the only home care provider in the country to have received accreditation from City & Guilds for a dementia training programme.

The programme teaches innovative techniques for dealing with dementia. Rather than focus on the symptoms and treatments of the disease, CAREGivers are trained in effective techniques for managing the many different and sometimes challenging behaviours associated with dementia including refusal, delusions, aggression, false accusations, wandering, agitation. A key outcome is that CAREGivers learn to respect the person with dementia as an individual and observe, honour and support their lives.

This year Home Instead Senior Care will roll out a “slimmed down” family version of the training to enable family members to learn more about the disease and develop skills and techniques to help support  their family member who is suffering from dementia. The four modules can be undertaken individually so that the family member can choose the relevant part of the course to suit their needs.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Diagnosis rates are still very low (estimated to be only 43%). This affects the care provision that individuals are eligible for and can put added pressures onto individuals and family members.

Awareness and understanding of what effective and affordable specialised dementia care at home looks like is also low and we are constantly challenged by the notion that people living with dementia should automatically be encouraged to cease living at home and consider residential care home options.

Awareness and understanding of dementia and the people affected are also low amongst the general public and within businesses and retailers in the local area. Local residents also don’t always know how/where to access best advice/training on dementia related issues.

2. Actions

  • Working towards dementia friendly communities

    We are running free workshops in the community to raise awareness of Alzheimer’s and other forms of dementia. The workshops will be a shorter version of our City and Guilds accredited CARE programme. The workshops will be available to the whole community including local businesses, council, volunteers, charity workers and not just those who are caring for a loved one with dementia. This will ensure that as a community we are better equip to support and keep safe people with dementia. We will also seek to partner with other DAA members to achieve better access to information and training around dementia related issues.

  • Information hub and signposting

    We will be setting up an information hub for members of the community to gain better information and support on dementia related issues. We will also Signpost relevant organisations to individuals and organisations that we come into contact with and again work closely/build relationships/links with other members of the DAA make it easier for people to get access to the services they need. We will further our relationships with local health provisions including NHS, social services and private health care to ensure everyone can access our services and likewise we can share information and ensure people in the community get the right support at the right time.

  • Train and support CAREGivers

    We will continue to train all our CAREGivers in our City & Guilds accredited CARE programme as well as other on going training to ensure they continue to provide the highest quality care. This will also ensure we retain our reputation as the go-to provider of specialist dementia care.