The Royals Shopping Centre

Shopping Centre

Updated:
6 June 2018
Location:
East of England
Sectors:
Retail
Local Alliances:
Southend, Castle Point and Rochford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Raising awareness of Dementia in our organisation by training our staff. Encourage retailers and their staff to also join the SDAA

To deliver an improved experience for those affected by Dementia who use the centre.

Working with the local Dementia team (SDAA) to promote Dementia Awareness in the community by giving them mall space in the centre.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Encouraging retailer staff to get involved as they are busy and may not have time to commit

 

Making physical changes to the centre to make it more dementia friendly whilst keeping in the confides of the service charge budget

 

2. Actions

  • Improve our understanding and awareness of Dementia as an organisation

    Ensure all our employees attend Dementia Friends sessions going forward

     

    Encourage our stores and their staff to attend training sessions and join the SDAA via emailing store managers, arranging courses on site, working alongside Southend BID, and promoting awareness through the centre’s staff Facebook group

     

    Status:
    Implementation, Planning

    2018 - Second Quarter Update

    New member update

  • Physical changes to the Centre to make it more Dementia Friendly

    To make changes where possible to the centre’s environment to make it more Dementia Friendly. Hopefully then customers suffering from Dementia, will have an  improved experience.

    Status:
    Planning

    2018 - Second Quarter Update

    New member action

  • Working with the local Dementia Alliance (SDAA)

    Allowing the SDAA to have stands in the centre to promote Dementia Awareness – i.e. we are allowing SDAA to have pitch space during Dementia Awareness Week (21st - 26th May) and to also display petals on display boards

    Status:
    Delivered, Planning

    2018 - Second Quarter Update

    New member action