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Wiltshire Farm Foods

“Wiltshire Farm Foods is the UK’s leading provider of home-delivered frozen meals. Based in Trowbridge, Wiltshire, our chefs have been making nutritious, delicious meals since 1991, taking the hassle out of cooking for our customers; giving them more time for the fun things in life. We have a fantastic range of over 300 dishes, with options to suit all tastes, appetites and dietary requirements. Our 75 delivery outlets offer first-class service and free home delivery throughout the UK. Our friendly drivers become a familiar face to customers, making our service personal, even helping them to store their meals in the freezer.”

5 September 2018
East of England
Local Alliances:
Bury St Edmunds Dementia Action Alliance , Newmarket Dementia Action Alliance , South Norfolk Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Getting to know our customers need and building this relationship is central to our service philosphy. Always positive & upliftingDelicious & nutritious food, made by usA friendly, helpful comnpanion & weekly presenceA service personalised to individual consumersFree DeliveryNo contract or commitmentEase & simplicity

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our challange would be to ensure all of our team our dementia friends. Timings for training around the hours that we all work. We all have the right attitude & are passionate in delivering exceptional service, each day.

2. Actions

  • Dementia Friend

    Encourage all team members to become a dementia friend.

    Giving the team an opportunity to attend a training session

  • Dementia Awareness support

    Ensuring all the team are aware of activities & support that is available within our territory for our customers

  • Nutrition

    Offer our service to all Dementia groups within Norfolk

    Free Food tasting eventsNutritional talksEase of ordering/ cooking & paymentCrisis call/ delivery