Nortax Taxis specialise in transport for all customers. Every vehicle is wheel chair accessible and we cater for up to eight passengers. We also have vehicles which can transport two wheel chair passengers alone with a further six passengers. Our staff are trained in First Aid, Dementia, Passenger assistance (PATS), Epilepsy, Adult and Child Awareness and Step On. We are proud to supply services to North Norfolk and South Norfolk Councils, Age UK, Suffolk & Norfolk Foundation Trust, Build, Connections, Headway and The Saffron Housing Trust. Our customers are always our priority.
- 10 September 2018
- East of England
- Care, Local Authorities, Transport Sector
- Local Alliances:
- Norwich City Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Our role is to ensure that all our clients regardless of ability are respected and provided with the highest quality service. Transporting clients safely and securely in a clean vehicle with kind, professional and friendly drivers and assistants.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Ensuring all staff members are trained in the appropriate areas to perform at the highest level. Dealing with clients that are difficult and knowing how to get the best out of them. Remaining professional and patient at all times.
Join the Norwich City Dementia Alliance
Help in raising dementia profile across the city by spreading the word about dementia to increase public awareness.
- Being implemented
Staff Dementia Awareness Training
Train all staff on dementia awareness and that future staff members are brought up to the same level as soon as possible.
Dementia Friendly Stickers
We will ensure that all of our vehicles will have promotional Dementia Friendly Norwich stickers to raise public awareness.
- Being implemented